Yes, absolutely! At SecureSafe, we have made it our top priority to ensure a maximum level of security and confidentiality for your data. No one but you, not even SecureSafe team members, is ever able to access or view data in your SecureSafe. For further information about the security measures behind SecureSafe, please visit the security section of our website.
SecureSafe is highly secure online storage for your important documents and passwords. You can back up, organize, store and share data with the highest level of privacy protection using SecureSafe. Furthermore, the service comes with a built-in data inherit function allowing you to pass on important files and passwords to loved ones should something happen to you. SecureSafe also offers so-called Team-Spaces for secure and easy sharing of files and documents.
SecureSafe's business model is based on a Freemium service (we offer both a free and a premium service). Customers often try out SecureSafe by creating a free account and many then upgrade to a paid account to get more functionality, security features or increased data storage. Essentially, we rely on paying customers, however SecureSafe FREE is a comprehensive and highly secure basic service that a customer can keep for as long as he or she wishes.
The recovery code is a unique 36-digit code that is the absolute ONLY means with which you can regain access to your SecureSafe-account, should you forget your password or lose you phone after having activated 2-factor authentication.
The recovery code can only be created from within your SecureSafe. We highly recommend that you print a copy of your recovery code and hide it in a safe place.
You can find more information about how to use the recovery code under “Questions about resetting the account”.
An activation code is a 36-digit code that can be used to activate the so-called Data Inheritance in your SecureSafe. The activation code can only be created from within your SecureSafe. You should only give this code to chosen individuals who you trust to carry out your wishes in terms of passing on your digital assets.
Find more information about Data Inheritance and the importance of the activation code here.
Error #2038 is a generic error code that appears if something malfunctions during an upload to your SecureSafe.
Possible root causes are:
The following steps might help fix the issue:
You will find instructions on how to clear your browser cache here.
SecureSafe is currently available for the following devices and platforms:
Even though SecureSafe is available on various devices and platforms, you can use the service on all your devices with one single username and password, This simplifies password management and ensures that you can access all your important data anytime and from anywhere.
Would you like to move your files from another cloud service to SecureSafe? We guide you step by step.
Please note: In order to move your files to SecureSafe you must download them to your local drive (PC/Mac) and then synchronise them with the SecureSafe web application. After completing an initial synchronisation, you can decide which folders you would like to keep synchronising with your computer and which files you wish to keep in the web application only (a pure web connection to your local drive is not available). The advantage of this solution is that you can access and edit the files you synchronise directly from your computer on-the-go - even when you are offline.
Before you start moving your files, you need to sign up for a SecureSafe account and make sure you have purchased enough file storage space to match your needs. To do so follow these steps:
You are now ready to move your files to your SecureSafe. To do so follow these steps:
Do you have questions about SecureSafe or how to move your files? We are happy to help. Simply contact our support team at firstname.lastname@example.org.
We need your email address and mobile number to be able to contact you in case the built-in Data Inheritance is activated in your SecureSafe. We contact you by email as well as via SMS to be absolutely sure that the activation of Data Inheritance can never be made against your will. Should an activation happen without your consent, you can stop it by logging in to your SecureSafe as usual. You can read more about Data Inheritance here.
Furthermore, we use your email address to inform you of updates and product news. You always have the option of declining to receive these emails from us.
We recommend that you log in to the email account that is connected to the email address you used to create your SecureSafe. Search for “SecureSafe welcome” and you are likely to find the welcome email that we sent you when you created your SecureSafe. This email will contain your username.
If you have deleted this email or you are unable to find it, we recommend that you use your recovery code to regain access to your SecureSafe. There will be instructions on how to use the recovery code on the PDF you printed out with the code. If you follow these instructions you will be informed what your username is.
If you have neither your welcome email, nor your recovery code, please contact us via this support contact form and provide us with the same email address that you used when registering your SecureSafe account.
If you forgot your password, your recovery code is the only means you have to regain access to your SecureSafe account. The PDF that you have printed out with the recovery code contains further instructions on
how to reset your password.
Please note that SecureSafe is unable to access any of your data including your personal password. For this reason it is not possible for anyone at SecureSafe to reset your password or create a new password for your account. We also have no access to your recovery code. If you have neither your password nor your recovery code, your data will regrettably be irretrievably lost.
A standard login includes a username and a password. However, SecureSafe also offers paying customers the highly secure 2-factor authentication to further protect their account. With this method, a SMS containing an additional security code will be sent to your mobile every time you want to log in to your SecureSafe. Only with this code can you gain access to your account.
With 2-factor authentication, your data stays protected even if someone intercepts your username and your password, because access to your account also requires the additional security code that is sent to your phone.
Be aware that we cannot help you should you lose your phone after activating 2-factor authentication. The only means to regaining access to your account will be your recovery code. We therefore highly recommend that you print it out and hide it in a safe place.
NB: You will only need to enter the SMS code once on your smart phone. After that our app will use the SecureSafe innovation DoubleSec to make logging in to SecureSafe super easy.
To activate 2-factor authentication in your account, follow these steps:
Be sure to check that you have selected the correct country code and mobile number for your mobile when you switch on 2-factor authentication.
Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.
This problem may be caused by several different circumstances. Here are some steps that may fix it:
If you are no longer able to log in to your account despite of several tries from different locations, you will have to reset your account using the recovery code in order to regain full access to it.
Please find further information under “ Questions About Resetting the Account”.
You have to reset your account using your recovery code. To do so, follow these steps:
Be aware that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can switch on 2-factor authentication again once you’re inside your safe.
If you have selected 2-factor authentication for your account, and you have no reception on your mobile, you cannot log in to your SecureSafe. You will have to try to get a signal from another location. If that does not work, you need to reset your account by using the recovery code.
You can find further information on this under “ Questions About Resetting the Account”.
If you would like to upgrade your private SecureSafe account, follow these steps:
Would you like to upgrade a Team-Space? Learn how do to so here.
Please note, that you currently cannot renew your SecureSafe account from our Android/iOS apps. If you would like to renew your private SecureSafe account, follow these steps:
Would you like to renew / prolong a Team-Space? Learn how to do so here.
If you already have a SecureSafe, use the voucher to upgrade or renew your account:
If you don't have a SecureSafe yet, use the voucher to create a new account:
Do you have a voucher for a Team-Space? Learn how to redeem it here.
If you already have a SecureSafe and want to use your voucher to renew/upgrade an existing Team Space (or Team Space TRIAL):
If you already have a SecureSafe and want to use your voucher to open a new Team Space:
Do you have a voucher for a private safe? Learn how to redeem it here.
If you are a SecureSafe account owner, you can delete your own account. First, you need to delete all your Team Spaces. To do so, follow these steps:
Once you have deleted all your Team Spaces, you can delete your entire account. To do so follow these steps:
If you forgot your password, send us an email via this support contact form with a request that the account be deleted. Be aware that we can only help you delete your account if you provide us with your username and the email address you used when you created the account.
In the SecureSafe web application, you can sort password entries alphabetically by clicking any of the table column headings such as “Title” or “Date Modified”. The passwords will be sorted along the corresponding column.
You can also click “Sort” in the top menu bar. A drop-down menu will appear, allowing you to choose the parameter you would like to use to sort your passwords.
You can only import existing passwords lists in the web application. The iPhone and Android apps do not yet support importing or exporting of password lists. To do so, follow these steps:
It is important that you select the right character-set for your file, when you import password lists to SecureSafe - otherwise special characters might be translated wrongly. SecureSafe currently supports CSV (Comma Separated Values) text files that contain one password entry per row. Fields should be separated by a separator character (e. g. comma, semi-colon, tab).
You can only export existing passwords lists in the web application. The iPhone and Android apps do not yet support importing or exporting password lists. To do so, follow these steps:
After export to your pc/mac, the CSV formatted file can be imported into a spreadsheet program (such as Excel) for further manual processing.
Notifications inform you about certain activities in your Team-Spaces. You can choose which individual Team-Spaces you wish to be notified about. Your Team-Spaces are located to the right of your Private-Safe, as separate tabs in the main menu.
Notifications will let you know when third parties accept your invitation to a Team-Space, upload files to that Team-Space or delete files from it by emptying the trash. You are not notified about your own activities including the activities you carry out in your private safe.
You can find an overview of all member activities in a Team-Space by following these steps:
Notifications are activated and set to "Immediate" by default. For each Team-Space you open, you need to deactivate notifications or change the interval with which you receive them individually if desired. To do so, follow these steps:
Absolutely, for each Team-Space you can chose whether you wish to be notified about members’ activities and how often.
The default email address for receiving notifications is the email address you are using for your SecureSafe account. To change this email address, follow these steps:
Be aware that you can only connect one email address to your SecureSafe at a time. So when you change the email address for notification in one Team Space, you will also receive notification about other Team Spaces to this email address.
Currently, notifications are only available for our web application, which can be accessed using any PC/Mac.
Mail-In is an integrated email inbox in your online account. If you activate Mail-In, you will get a personal SecureSafe email address. When you send emails to this address, all attached files and documents will be delivered directly into your SecureSafe. If you send an email with no files attached, the text in the email will simply be stored as a document in your safe.
Simply follow these steps:
When you send emails to this address, all attached files and documents will be delivered directly into your SecureSafe. If you send an email with no files attached, the text in the email will simply be stored as a document in your safe.
You can find more information about the Mail-In function in our Online Support Center.
Follow these steps to copy files from your Mail-In inbox to your File Safe:
You can find more information about the Mail-In function in our Online Support Center.
The maximum file size depends on your mailing provider. Our servers allow emails with a maximum message size of 50 Megabytes.
Find more information about the Mail-In function in our Online Support Center.
To activate the Mail-In via your smartphone, follow these steps:
Find more information about the Mail-In function in our Online Support Center.
As the transmission of data via email can be subject to security risks, we cannot guarantee the security of your data until it is securely delivered into your SecureSafe. For highly confidential information we recommend that you continue to use the standard file upload process.
You can find more information about the Mail-In function in our Online Support Center.
The Mail-In function is designed to save either an email attachment or an email text directly in your SecureSafe. Note that it cannot save both an attachment and a text sent in the same email.
If you send an email with an attachment using your Mail-In email address, only the attachment will be saved in your SecureSafe. If you send an email that solely contains text, this will be stored as a document in your safe.
To ensure the best possible level of Spam protection, we have various measures working in the background to protect your data. One consequence of these security measures is that there may be a delay in processing your emails whilst the sender is verified. This process may take up to 30 minutes and will be reduced for each subsequent delivery until it will only take 30 seconds to complete this process.
NOTE: To update your SecureSafe built-in functions, use the circular arrow at the top right of your safe or the refresh button (not the browser function).
Simply follow these steps:
The document will be encoded and transferred to your SecureSafe. Once it is there, you can move it to any folder of your choice
Yes. You can easily select several documents for upload at once. Simply follow these steps:
It is not possible to directly select and upload whole folders to your SecureSafe because of a limitation in the operating systems that are used to run SecureSafe. You can, however, compress the desired folder as a ZIP file directly on your own computer and then upload it to your safe.
To do so right click the folder you want to compress and chose “Compress folder”. The compression has the added advantage of allowing a faster upload.
After the upload, you can either leave the ZIP folder as it is or unzip it and restore the original document/folder structure.To do so, select a ZIP folder in your SecureSafe, then right click your mouse and choose “Extract all”.
Simply follow these steps:
NB. If you select and download entire folders, the entire contents are automatically zipped and downloaded to your PC as a single compressed document with the extension “.zip”.
Once the zipped file is on your computer, you can easily unpack it by double-clicking it.
The maximal file size is 2 Gigabytes. Please be aware that if you have a regular internet connection at home (with for example 10mbit/s download and 1mbit/s upload) the upload of a single 2 Gigabyte file can take many hours.
You can search for specific file names or for file types to easily find the file you’re looking for.
No, this is not possible.
The specific folder, which you are viewing at the time of a search, will be searched.
To search the entire File Safe, follow these steps:
Currently, this function is only available for our web application, which can be accessed from any PC/Mac.
A function for secure file sending is automatically integrated into your SecureSafe account. To use it, simply follow these steps:
Also view our video tutorial on how to use Secure File Transfer.
In contrast to how standard email delivery works, files sent through SecureSafe are downloaded by the receiver through the highly secure environment of the SecureSafe service.
When transferring the file, an encrypted copy is created and stored for the recipient in a temporary SecureSafe. As with every SecureSafe application, this temporary safe has a complex encryption that can only be decrypted using a token. This token is contained in the download link (and optional security code). This is what ensures the high level of security around file sharing with SecureSafe.
In your File Safe you will find a "Show Sent Items" button in the lower right-hand corner. Click on this to see an overview of all your sent documents including their download status.
If you want to send the recipient an amended version of a file, it is recommended to cancel the delivery of files sent ealier and adapt the original file before sending it again. For information on how to cancel a sent file, click here.
For delivery of files sent through SecureSafe, an encrypted copy of the file is stored in a temporary safe. If you change an original file after sending it, it will be amended in your SecureSafe, but the encrypted copy for the receiver will remain the same.
Cancelling email delivery is easy (see: "How can I stop/cancel a sent file?"). Once you have cancelled the delivery of a file, you can correct any mistakes you may have done and resend the file.
Yes, you can send several files at the same time when you are using the web application. Depending on your account type you have the following capacity:
As an alternative to SMS delivery, you can also view and copy the security code. To ensure maximum safety for your sent file, we recommend that you do NOT send this code to the recipient via email. Instead, you should use telephone, fax or letter.
The maximum file size allowed is 2 GB.
Secure File Transfer is available for iOS users. Android users are recommended to use the web application, as there is currently no Android Secure File Transfer feature available.
Yes, you can also send files directly from your Team-Spaces.
No. When delivering a file, an encrypted copy is created and stored in a secure temporary safe. The receiver can only use the download link (and the optional security codes) to access the file in the temporary safe
No. Sent files are like any other SecureSafe data; encrypted so that not even our own staff can see the contents.
Many mail servers used for sending and receiving emails store these in an unencrypted format. Therefore, access to email attachments and content is easy to achieve and difficult to restrict. Even exchanging data between mail servers can create security risks. Third parties can gain undetected access to the emails and their content, as they are unencrypted. Emails sent without PGP or S/MIME encryption is considered extremely unsafe.
Many cloud services state that they encrypt the customer data. However, any service that can reset your password is also able to decode the data stored in your account and therefore access it.
Unlike many similar service providers, SecureSafe not only relies on the highest encryption standards, but also CANNOT reset your password so therefore can never access your stored data.
Lastly, the legal jurisdiction of most large Internet storage services is in the U.S., where it is commonly known that privacy laws are less strict. As a Swiss-based service provider, SecureSafe exclusively saves your data in highly secure Swiss data centers and has its legal jurisdiction in Switzerland. This enables us to guarantee maximum security and privacy protection for your data.
The main risk associated with file sharing services is connected to the download link. Anyone who is in possession of the download link, can access the file(s) sent with it. If the download link is sent via regular email, it may be intercepted by third parties that will then be able to access the sent content.
To avoid this risk, SecureSafe offers two additional strong protection mechanisms:
To reset your account, follow these steps:
NB. If it was enabled before, your mTAN authentication is now disabled. Please note that it is NOT possible for SecureSafe to reset your password nor can we send you a recovery code for your account. Without your password or recovery code, your data will be irretrievably lost. For this reason, it is important that you keep the recovery code safe.
The recovery code is a document with a 36-digit code that allows you to regain access to your account, if you have forgotten your username or password. You can only create and print the recovery code from within your SecureSafe.
It is absolutely essential that you print a version of your recovery and keep this in a secure place. As a part of our security measurements, SecureSafe has NO access whatsoever to your password nor to your recovery code so we can not reset your account it if you loose both. Without the recovery code and a valid username-password combination, your data will be irretrievable lost.
You find your recovery code by following these steps:
We recommend that you completely delete the recovery code from your local device ones you've printed a copy of it. To do so, put it in the trash and choose "Empty trash".
You can use the recovery code under https://www.securesafe.com/recover
The recovery code is your only way of regaining access to your account should you forget or loose your password. Furthermore, if you have activated the secure SMS login and you loose your phone, the recovery code is your only way to regain access to your account without the additional security code that is sent to your phone.
SecureSafe highly recommends that you print out your recovery code and keep it in a safe place. We CANNOT reset your password or help you regain access to your account if you loose your password.
No, you do not need to create a new recovery code after resetting your account. However, if you choose to do so, remember to print out a copy of the new recovery code.
To print out the recovery code, simply follow these steps:
Remember to delete the recovery code completely from your local computer after downloading and printing it by emptying your trash. To find out how to reset your account using the recovery, please go to “Questions about resetting the account”.
Data inheritance is a built-in SecureSafe feature that allows you to pass on important passwords and files to chosen beneficiaries (such as family members and life partners) in the case of an emergency or fatality. The transfer will happen automatically and securely.
Before you can activate Data Inheritance, you need to:
In the event of an emergency, the Data Inheritance guarantees the safe notification of your beneficiaries and the secure transfer of data according to your specific wishes.
Documents and passwords, which have not been assigned to anyone, are securely deleted during Data Inheritance.
Beneficiaries are people you choose to define as such. Normally, beneficiares will be people from within your circle of loved ones. A beneficiary can inherit any number of files and passwords from you. You alone decide which documents and passwords you would like to allocate to a given beneficiary. Data, which you do not allocate to anyone, will be securely deleted once Data Inheritance had been carried out.
You specify one or more persons to be authorized activators, such as your life partner or close friends. These Activators will then be able to activate Data Inheritance by using a so-called Activation code, which you need to provide them with. You do not need a lawyer or other formalities for this process. Furthermore, improper activation is rendered impossible by the safeguarding delay.
Beneficiaries will either receive access codes for the files and passwords, which you have allocated to them, by means of a securely encrypted email or by registered mail sent to any destination worldwide through the Swiss postal service. When you set up Data Inheritance, you can decide how you wish your beneficiaries to be notified.
No, you do not have to inform the beneficiaries that they will be receiving data at a later date. You should, however, regularly check that you have entered the correct telephone numbers, email addresses and an updated place of residence for all your beneficiaries to ensure that they will indeed be informed of the inherited data when relevant.
Authorised Activators are people you have chosen for the task of activating Data Inheritance should something happen to you. Choose someone you trust, and make sure he, she or they are thoroughly informed about what they need to do to activate Data Inheritance. Also remember to provide them with the activation code, which they will need to activate Data Inheritance. You may designate one or more Authorised Activators. Be aware that the entry of a single Activation Code is sufficient to start Data Inheritance.
It is up to you whether you want to ask one or several people to be your Authorised Activator(s). Alternatively, you can append the activation code to your will. Be aware that the entry of a single activation code is sufficient to start Data Inheritance.
As an account owner, you chose one or more people you trust to be your Authorized Activator(s). You need to hand over instructions and an Activation code to each Activator to insure that he/she knows how to activate Data Inheritance correctly. In the event that anything happens to you, your Activator will start the Data Inheritance process.
SecureSafe has set a fraud protection system in place which will warn you, that the process has been started, giving you a chance to react, should the activation be fraudulent. Only if you do not react within a specified time interval (specified by yourself) will the process be finalized and your files transferred.
The safeguarding delay is a period of time, which serves to prevent Data Inheritance from happening without your consent. As soon as one of your Authorised Activators activates Data Inheritance, the safeguarding delay period starts running (e.g. 15 days). During this safeguarding delay period, SecureSafe will contact you by email and SMS.
If the activation is happening against your will, you can simply log in to your SecureSafe account as usual and stop the Data Inheritance. If the Data iIheritance is stopped before the safeguarding period ends, the confidentiality of your files remains intact. No data or passwords will have left your File Safe and none of your beneficiaries will have been notified.
To test Data Inheritance follow these steps:
BE AWARE: You have now activated Data Inheritance for your SecureSafe and the transfer of documents will be completed if you do not log in to your safe and deactivate Data Inheritance before the Safeguarding period has run out.
If Data Inheritance is activated for your account, we will notify you by email and SMS. If the activation is faulty, simply log in to your account and deactive the process. You will see an unmistakable notice informing you that the data inheritance process is running. You can now simply stop the process.
Remember that you need to deactivate Data Inheritance before the safeguarding delay period (chosen by you) has expired. If you deactivate Data Inheritance within this time frame, confidentiality is ensured as before. No data or passwords will have left your File Safe and none of your beneficiaries will have been notified.
You can download a step by step guide on how to set up Data Inheritance here.
You can also follow the Data Inheritance setup wizard integrated in your SecureSafe. To do so follow these steps:
SecureSafe has implemented the "secure remote password protocol" (SRP) to protect your login credientials. The method was invented at Stanford University by Tom Wu (RFC 2945). Using SRP, SecureSafe provides maximum security against internet threats like eavesdropping and dictionary attacks while remaining easy to use. Another important aspect of SRP is that SecureSafe does not need to store neither your password nor any one-way function of the password anywhere. Consequently, your passwords and documents are not exposed to accidental data loss or malicious data-leakage risks.
More information on this topic under http://en.wikipedia.org/wiki/Secure_remote_password_protocol
A username/password combination is still the most common method of authentication for users on the Internet. However, more and more online services are changing over to the so-called 2-factor authentication to ensure that critical login information cannot be detected or intercepted.
The first part of a 2-factor login is based on something the user 'knows', such as a username/ password-combination, while the second factor is based on something he or she ‘own’ like an iTAN, a scratchcard or a mobile phone to which a one time security code can be sent for each login. This ensures a maximum level of protection for your login and thus the data in your account.
DoubleSec is a highly secure login technology for mobile devices invented by SecureSafe. Through DoubleSec, you can enjoy the advantages of 2-factor authentication on your mobile devices without having to enter an additional security code each time you log in. The second step of the 2-factor authentication is simply automized after an initial login.
DoubleSec is available to all paying SecureSafe customers. To activate it follow these simple steps:
You’re now ready to set up 2-factor authentication on your phone. Follow these steps:
Your mobile device is now tied to your account with the highest level of security!
Yes. Strong encryption is a core quality and competence of the SecureSafe application. Therefore we also encrypt passwords in the memory of the user's computer when the SecureSafe password safe is in use. Only when a single password is actually viewed or used by a user, will it be decrypted and displayed temporarily.
SecureSafe encrypts all data stored on an iPhone, iPod or iPad using a strong AES-256 key and only decrypts passwords on demand. This ensures that even if a malicious application on a user’s device would be able to read the local SecureSafe database, it would not be able to access any of the passwords or data stored in it. All passwords and data stored in a SecureSafe are secured against iPhone/iPod/iPad-theft in this way.
SecureSafe uses strong security EV SSL certificates (so called Extended Validation) certificates. You can recognise the certificates in your browser's URL bar, as the company name or the whole URL field is shown with a green background (depending on the browser). All of the data that is passed to SecureSafe servers is encrypted with the strong SSL keys.
In addition, using a unique session key, that is established in a secure way during each login, all password safe entries, meta data and user data is double encrypted, such that even “man in the middle attackers” targeting the SSL-session cannot access that data.
This session-specific key also prevents replay-attacks because all encrypted data look different during each session. This fact theoretically allows the secure transfer of the SecureSafe data safe over channels without SSL protection. In practice, however, we always protect data through SSL as well.
For the SecureSafe-Client (used to synchronise documents between your SecureSafe and local device): In addition to SSL, your data is protected by a session specific key while being transferred between your SecureSafe and your local device.
SecureSafe encrypts all user data with highly secure and worldwide acknowledged encryption methods (RFC 2898). Neither hackers nor SecureSafe staff members can ever access user data or information that is stored with SecureSafe. We make use of well-established cryptographic standards such as AES-256 and RSA-2048, without compromise. Both standards provide a proven security for many years to come.
Together with its scientific partner Zurich University of Applied Sciences, SecureSafe has designed and developed a new way to generate easy-to-remember yet strong passwords. We also show you how secure a password really is directly in the password safe.
The SecureSafe application and data storage – and therefore all client data – are only hosted with highly secure data centers inside of Switzerland. These data centers further comply with the specific regulations of the Swiss Federal Banking Commission to ensure maximum physical and digital security.
SecureSafe subscribes to the McAfee Secure service that performs vulnerability scans and compliance checks of SecureSafe’s web services on a daily basis. Please note the corresponding seal shown on the bottom of this page. Clicking on the seal will reveal the latest scan reports.
Currently this is only possible in the web application. You can access this from your Mac / PC under: https://www.securesafe.com/mylogin
With the SecureSafe-iOS App, you can upload arbitrary files to your SecureSafe. This process works slightly different in iOS than what you may know from computers - instead of opening a document in SecureSafe, you need to "pass" it on to SecureSafe from another app. Whether that app supports this process is indicated by the presence of the following "Open In" icon:
If you press this icon, a list with all the apps that support the appropriate document type is shown - including SecureSafe.
To upload a document using the "Open In" function, follow these steps:
Simply open the SecureSafe app on your iPhone or iPad, go to your File Safe and choose a file. Then click the send icon in the top left corner of your screen and choose “Send securely”. You will now have the option to fill in the email address of the recipient and write a short message to him or her if you wish. Once you’re ready to send your file, hit “Send” in the top right corner of your screen.
Tip: Swipe over any file, you want to send, or hold down your finger over it for more than a second and you will automatically be presented with the “Send securely”-option.
If you have a paid account, you have the option to further protect the files you send with the iOS app. Simply swipe the “Security code required for access”-option and put in the phone number of the recipient in the appropriate field. Now, when you send your file to the recipient’s email, you will also be sending an additional security code directly to his/her phone by SMS. He/she will need this code to access and download your file.
Tip:For particularly sensitive files, you may want to limit the time period in which a file stays accessible for the recipient to download. By default, this time span is set to 1 week, but you can change this in the bottom of your screen.
Team Spaces are the perfect file sharing solution for project teams, SMEs, consultants, administrators and lawyers. They make it easy to collaborate, share and sync files within teams, companies and organisations externally and internally.
Furthermore, Team Spaces are ideal for sharing of confidential and business sensitive information as they are protected by the same sophisticated encryption as every SecureSafe product. It is easy to create a Team Space.
If you need more than 10 Team Space member seats, please contact our sales team here to discuss your requirements and we will be happy to make you an offer.
Yes, you can. If you have an existing SecureSafe account you can create a Team Space from within it – this way you only need to remember one username and password. Simply follow these steps:
There will be a clear separation between your shared and personal documents and no member of your Team Space(s) will ever be able to access the files in your personal safe.
Yes. Team Spaces always come with a private safe where you can store personal files. Your private safe is only visible to you and will be clearly separated from the Team Space(s). Once logged in to SecureSafe, you can access both your personal safe as well as any Team Space you are a member of.
A private SecureSafe account does not have team functionality for file sharing. With the addition of one or more Team Spaces, you can securely share documents with colleagues and/or customers from a common platform. When you are logged in to your SecureSafe, any Team Space that you are a member of will appear as a separate tab directly above the top menu bar (see image below).
Only members of a Team Space have access to the files in this specific safe. You always remain the only person who can see the documents and passwords stored in your private safe.
Try Team Spaces absolutely free of charge for 30 days. The free trial version includes 2 member seats and a storage capacity of 10 GB. If you decide to continue using the Team Space trial after testing it, simply upgrade to a paid Team Space at the end of the trial period. The data you stored during the trial will remain in your Team Space.
A paid Team Space includes a 10 GB data storage capacity by default. You can purchase extra storage packages with 50 or 100 GB storage for your Team Space if wished. Please contact email@example.com for more information.
No, data stored in a Team Space cannot be inherited. Data Inheritance is available exclusively for data stored in the private File Safe of a SecureSafe account. If a member leaves your team, you can simply remove them from the Team Space (if you are an admin of the Team Space). You can then add a new member, who will automatically have full access to all the documents stored in the Team Space.
Yes, you can access the stored data in your Team Space at any time and from anywhere using an iPhone, iPad or Android phone and tablets.
When you create a Team Space, you automatically get a private password manager and file safe to store your personal data. If you already have a SecureSafe account with a private safe, you can create separate Team Spaces directly from within this account. This way you only need one login to access your personal and team files. You private safe and Team Spaces always stay strictly separated and no member of your Team Spaces can ever access your personal files.
You can remove a member from a Team Space if you are an administrator of it. Simply follow these steps:
No. Once a member has been deleted from a Team Space, they loose all permissions and access to the data within it. They can, however, continue to use their private SecureSafe.
Yes, an Activity Viewer is always included in a Team Space. With it you can see which team member last edited or uploaded a document.
Tabs are Team-Spaces or special inboxes which allow you to share data or receive data. Tabs are located to the right of your Private-Safe in the main menu as shown below.
To delete a Team Space, follow these steps:
To upgrade your Team Space and add more members to it, simply follow these steps:
If you would like to upgrade your shared storage quota, please contact us at firstname.lastname@example.org and we’ll be happy to help you.
To renew / prolong one of your existing Team Spaces, simply follow these steps:
If you would like to upgrade your shared storage quota, please contact us at email@example.com and we’ll be happy to help you.
You will find a step by step guide on how to accept a Team Space invitation here.
If you have an existing SecureSafe account with at least 1 Team Space
If you do not have an existing SecureSafe account
NB. This calculator only works for single Team Space subscriptions, which can be bought online and not for billed products such as the business bundle. If you have any questions about how to upgrade / prolong your Team Space, please contact us on firstname.lastname@example.org. We’ll be happy to help.
Only administrators can empty the trash of a Team Space. Important: if you empty the trash folder if a Team Space, the files will be irretrievably deleted.
If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.
Please follow these steps to download several files at once:
With Team Space roles, you can assign individual rights to members in a Team Space. For example, this enables you to make sure that some members can only read the documents and files in a Team Space but not change them.
Read more about the specific roles and the rights attached to each of them here.
You can assign the following roles to a Team Space member:
You will be able assign a role to a new Team Space member when you invite him or her to the Team Space. Learn how to edit the roles of existing members here.
An administrator of a Team Space can always change the role and rights of another member. To do so follow these steps:
All roles, which have the right to download documents from a Team Space, can use the SecureSafe Client to sync that Team Space with their PC/Mac. Only Restricted Viewers cannot use the SecureSafe Client for the particular Team Space(s) where this role has been assigned to them. We also do NOT recommend using the SecureSafe Client for Team-Spaces, in which you are configured to be an Archiver. Read why here.
Note that the SecureSafe Client will report an error and mark the configuration as invalid if a Restricted Viewer tries to add a Team-Space to the list of items he or she syncs to a local device.
At the moment, you can get an overview of the rights of different members in the Enterprise Portal. We are planning to add the options to administer rights directly from the portal in the future.
In a digital archive, data cannot be edited once uploaded. This ensures that all files uploaded to the archive will be retrievable in their original state at any point in time.
With the help of the SecureSafe team, you can turn any of your Team Spaces into a digital archive if you wish. Be aware that all members of such a Team Space need to be assigned the archiver role.
Please contact email@example.com if you would like to use a Team Space as a digital archive.
No, due to restrictions in the software, only SecureSafe personnel can make the adjustments needed for you to use your Team Space as a digital archive. Please contact firstname.lastname@example.org if you would like to turn one or more of your Team Spaces into a digital archive.
Due to restrictions in the operating systems of Windows and OSX, the SecureSafe Client does not fully support the archiver role. Specifically, it does not prevent a member with the archiver role from editing and/or deleting files on his/her local computer, which are being synchronised to the Team Space, in which he/she is archiver.
If an archiver edits shared files, the SecureSafe Client will show an error message to warn the administrator, however it cannot automatically recover the original version of the edited files. We therefore recommend NOT using the SecureSafe Client for Team-Spaces, in which you are configured to be an archiver.
An archiver is a Team Space role. Members with this role can upload and view files, but not edit or delete them.
A “digital archive” is a Team Space, in which all members are assigned the archiver role. If you want to use a Team Space as a digital archive, please contact email@example.com as we need to set your archive up for you. Once you have turned a Team Space into an digital archive, all content uploaded to it can no longer be altered and/or deleted ensuring the integrity of the files you store here for the long-term.
It is possible to add as many admins as you wish to a Team Space. Learn how to assign a role to a Team Space member here.
How to invite contacts through the web application:
Log in to your SecureSafe from any browser and click the "FREE storage" button, which you'll find in the top of your safe. You can also simply go to "My Account" and click "FREE Storage". A new window will appear from where you can choose how you would like to recommend SecureSafe. You can either send an invitation to any of your contacts by email or you can share a referral link via Facebook, Twitter or on your blog/website etc.
How to invite contacts through the iOS/Android:
Log in to the SecureSafe App via your iPhone/iPad. Go to "Settings" and choose "Refer & Get Free Storage". A prewritten email template with your referral will automatically appear. All you have to do is put in the email address of your contact and hit send. You will be informed and receive extra storage as soon as your contact accepts your invitation and creates a SecureSafe using your referral link.
If you're an Android user and you would like to refer SecureSafe to friends, colleagues or family, please use the web app to do so. The referral function has not yet been implemented in the SecureSafe Android App and will follow in due time.
The amount of storage space you can earn by referring SecureSafe to your contacts depends on whether you're a free or a premium user (with a paid account).
Both to you and your contact the free storage space is available as soon as the new user signs up for SecureSafe using the referral link that has been sent to him/her.
Yes, of course! Simply, log in to your SecureSafe from any browser and click the "FREE storage" button in the top of your screen. You can also simply go to "My Account" and click on "FREE Storage" from here. Now, you can copy your referral link by clicking "Copy Link". Then you can post the link anywhere you wish to start referring SecureSafe. If anyone creates a new account using the link, you will automatically be rewarded with free storage.
You will receive an email from us as soon as a contact has accepted your invitation and created a new SecureSafe.
The free storage is available to you for a limited period of 2 years. You can however continuously add new storage by inviting other contacts.
It is important that your contact uses the referral link for creating their new SecureSafe. Only if this link is used both of you will receive the free space.
The SecureSafe Client will allow you to sync all of your SecureSafe files to your local Mac or PC. This makes it even easier for you to work with and share files that are stored in your SecureSafe – and to keep them in sync at all times.
This video tutorial will show you how to install the SecureSafe Client to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.
Are you a Mac user? Learn how to install the client on a Mac here
This video tutorial will show you how to install the SecureSafe Client to start synchronising the files in your online SecureSafe account with dedicated SecureSafe folders on your Mac and vice versa. We will show you how to install the SecureSafe Client from a Mac.
Are you a Windows user? Learn how to install the client on a PC here
To update your SecureSafe Client, follow these steps:
For PC: Start by logging out of the SecureSafe Client. Go to the control panel of your computer and choose "Programs and Features". Search for the SecureSafe icon, click it and choose "Deinstall". Accept to complete the deinstallation of the SecureSafe Client. Now, simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your PC.
For Mac: Start by logging out of the SecureSafe Client. Go to your applications folder, search for the SecureSafe icon and drag and drop it into your trash. To completely delete the old version, empty trash. Now, you can simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your Mac.
The SecureSafe client will automatically sync your files every 5 minutes. If wanted, you can also manually set how often you would like the SecureSafe Client to synchronise your files.
To do so follow these steps:
Your local SecureSafe folders will be easy to identify from other folders on your computer thanks to a SecureSafe icon that will show on any top level folder synced from your safe.
Follow these steps to find any of your local SecureSafe folders:
You can manually set how often you would like the SecureSafe Client to synchronise your files. To do so follow these steps:
If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:
You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:
Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:
Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe. You can read more about the storage quota for each account type here.
All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".
If a new Team Space is added to your SecureSafe via the web application, you will automatically be asked if and where you would like to synchronise it to your local device (PC or Mac).
If you neglect this or if you wish to add the Team Space to your local device at a later point in time, follow these steps:
As for our mobile apps, the SecureSafe Client uses DoubleSec for 2-Factor Authentication. When prompted for your login information the first time you open the SecureSafe Client, you will need to enter an additional security code. However, after your first login DoubleSec automises this process for you, so you only need to enter your username and password to access the client even though you have activated 2-factor authentication.
For more information about DoubleSec, please click here or contact firstname.lastname@example.org.
At the moment we're fully focused on improving the Mac/PC Client and for this reason we're not planning to release a Linux Client any time soon.
In addition to SSL, your data is protected by a session specific key while being transferred between your online SecureSafe account and your local PC/Mac. This ensures that your data cannot be accessed by anyone but you.
Yes, the SecureSafe Client behaves transparently behind a proxy server i. e. it uses the settings that are configured in the operating system. We have successfully tested a range of HTTP proxies. Should you encounter issues with a distinct product, please make sure that the SecureSafe URLs are not blocked.
You decide, which folders and sub folders you want to synchronise between your online SecureSafe account and your PC/Mac and which ones should only be stored in your online SecureSafe. To stop synchronising chosen sub folders, you need to reorganise your SecureSafe. The easiest way to to this is by following these steps:
If you would like to move more than one folder to a new location, you can do so at the same time. Simply remember to always log in to the SecureSafe Client, remove the folder your have adjusted from the sync folder list and ad it again with its new local path to ensure that the client will keep synchronising it.
Do you have a folder on your PC or Mac with a SecureSafe icon that does not appear in the sync folder list of your SecureSafe? If you try to add such a folder to your sync folder list, the SecureSafe Client will show the error message „This folder is already being synchronised“. here's what to do:
If you want to add a top level folder (equivalent to your Private Safe, Mail-In or a Team-Space in your online SecureSafe account):
If you want to add a sub folder:
For more information about the SecureSafe Client, please click here
If you would like to reinstall the SecureSafe Client, please follow these instructions
If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:
It is possible to rename synced folders directly from your PC/Mac. However we do not recommend renaming folders from your PC/Mac if:
If you would like to rename a sub folder (not characterised by a SecureSafe icon), wich contains a large amount of data or a complicated folder structure, please follow these instructions.
NB: If a folder has a SecureSafe icon on it, never rename it directly from your PC/Mac. This is a system critical folder and the SecureSafe Client will no longer be able to find it if you do.
This Windows specific problem only occurs if you are using an older version of the operating system such as Windows 7, 8 or 8.1. The problem can be solved by installing the following Windows update on your computer: https://support.microsoft.com/en-us/kb/2999226
To exemplify, imagine that you rename the folder “Sales_A” to “Sales_B” directly on your PC/Mac. The SecureSafe Client will proceed as follow:
If you renamed a top level folder with many sub folders and files in its folder structure, the complete synchronisation process is likely to be quite lengthy. Furthermore, if you are sharing your files in a Team Space, the process will be run on all team members computers.
We are working on providing you with an improved version of the SecureSafe Client addressing this issue. Currently the best way to proceed when renaming folders is to follow these instructions.
Your passwords are never stored on your local computer. When you access a password, the SecureSafe Client will securely retrieve it from the server and put it on the clipboard of you computer for a short period of time. After the clipboard is cleared, the client also removes any traces of the plain-text password from memory. For this reason you only have access to your passwords from the SecureSafe Client when your PC/Mac is online.
To ensure you full control, you can manually adjust how fast the the clipboard shall auto erase a password after you have copied it from the SecureSafe Client. When you are not using the password safe it will automatically lock to prevent any abuse. You can determine how fast the auto lock function of the password safe should kick in under the “Settings” tab in the SecureSafe Client. You can also manually lock the password safe at any point in time by clicking the “lock” button in the upper left corner of the “Password Safe" tab.
Should you not want the password module in your SecureSafe Client, you also have the option of completely switching it off. Finally, all data is transported double encrypted over the internet (SSL plus additional AES-256 encryption of SecureSafe Client used).
Touch ID is Apple’s new fingerprint authentication method that uses the identity sensor integrated into the Home button of all iPhone 5S, 6 and 6 Plus models.
The same fingerprints that are stored in iOS and are used to unlock your iPhone can now be used to authenticate your SecureSafe login, as Apple has enabled third-party apps to use this fingerprint scanner starting in iOS 8.
In order for Touch ID to work, you have to activate the Touch ID function in iOS first (read more here) and then switch on the function in the SecureSafe app from the Settings tab. Please note that for this function to work you must have a device that possesses the Touch ID sensor.
Our security team has evaluated the Touch ID feature and found it to be at least as safe as your normal login. While Apple is continuously striving to make this authentication method more and more secure, and to authorize payments using the same interface, we still recommend you activate the 2-factor authentication / DoubleSec in your SecureSafe in order to ensure the highest login protection.
This is unfortunately not possible due to restrictions set by Apple. If you want to activate the fingerprint login for another account, you have to deactivate it on the first account.
To be able to use Touch ID with SecureSafe the following criteria must be fulfilled:
Touch ID is disabled by default and needs to be enabled by users before use. It can later be disabled in the Settings tab in the SecureSafe App on your iPhone.
We highly recommend you make use of Apple’s Remote-Wipe/Remote-Lock features should your iPhone be stolen. You can find more information here.
Let’s say your phone is broken and you have lost your login credentials. We have introduced the so-called Recovery Code, enabling you to recover your account yourself.
You need to have iOS8 or higher installed on a device that supports Touch ID (iPhone 5S, iPhone 6, iPhone 6Plus) to be able to use Touch ID for your SecureSafe login.
If you do not find the information you are looking for in our FAQs, please visit our Online Support Center.