FAQ


Questions about the mobile apps

Please note that you need iOS 12 or higher on your iPhone in order to use SecureSafe's password autofill. Also, Face ID/Touch ID must be activated in the SecureSafe app settings for the feature to work.

Activate the autofill function:

  1. From your iPhone, go to "Settings".
  2. Select "Passwords & Accounts".
  3. Then, select “Autofill Passwords”.
  4. From here, allow autofill by the SecureSafe app.

Use the autofill function for a web login:

  1. From your iPhone, open any browser of your choice.
  2. Go to the login page of the web account you want to access.
  3. Select the username or password field.
  4. The correct username-password combination automatically appears for you to select.
  5. To prevent misuse, you’re prompted to identify yourself with either TouchID or FaceID.
  6. Your username and password are copied into the correct fields and you’re ready to log in.

Use the autofill function for an app login

If you wish to use autofill to log in to an app, open it and go to the login page, then follow the same steps as for a web login.

Please note that you need iOS 12 or higher on your iPhone in order to use SecureSafe's password autofill. Also, Face ID/Touch ID must be activated in the SecureSafe app settings for the feature to work.

Activate the autofill function:

  1. From your iPhone, go to "Settings".
  2. Select "Passwords & Accounts".
  3. Then, select “Autofill Passwords”.
  4. From here, allow autofill by the SecureSafe app.

Use the autofill function for a web login:

  1. From your iPhone, open any browser of your choice.
  2. Go to the login page of the web account you want to access.
  3. Select the username or password field.
  4. The correct username-password combination automatically appears for you to select.
  5. To prevent misuse, you’re prompted to identify yourself with either TouchID or FaceID.
  6. Your username and password are copied into the correct fields and you’re ready to log in.

Use the autofill function for an app login

If you wish to use autofill to log in to an app, open it and go to the login page, then follow the same steps as for a web login.


Quicklink

Password categories enables you to organize your password entries according to your needs.

Assign or create new password categories

  • Log in to your preferred SecureSafe app (web, mobile or desktop) and select your password safe.
  • Add a new password entry or edit an already existing password entry.
  • To create a new password category, select “Add category”.
  • Alternatively, you can assign an already existing category to your password.
  • Finish by hitting “Save”.

Editing password categories

Currently, you cannot edit password categories you have already created. If you are not happy with a category, you must ensure that no passwords are assigned to it. This way it will automatically be deleted. You can then proceed to create a new category that suits your wishes.

Password categories enables you to organize your password entries according to your needs.

Assign or create new password categories

  • Log in to your preferred SecureSafe app (web, mobile or desktop) and select your password safe.
  • Add a new password entry or edit an already existing password entry.
  • To create a new password category, select “Add category”.
  • Alternatively, you can assign an already existing category to your password.
  • Finish by hitting “Save”.

Editing password categories

Currently, you cannot edit password categories you have already created. If you are not happy with a category, you must ensure that no passwords are assigned to it. This way it will automatically be deleted. You can then proceed to create a new category that suits your wishes.


Quicklink

"Login without internet connection" enables SecureSafe mobile app users to access their stored passwords without internet access. In order to use this function, you must activate it while having internet access. Please be aware that you cannot create new passwords nor edit existing ones when using "Login without internet connection".

First, make sure you have set up "Login without internet connection". Follow these steps to do so:

  1. Open the SecureSafe mobile app and log in.
  2. Choose “Settings”.
  3. Go to "Login without internet connection".
  4. Activate "Passwords available without internet connection" by swiping the slider to the right.
  5. Log out to automatically create an encrypted copy of your passwords on your smartphone.

You can now log yourself in to your safe without internet connection. Follow these steps to do so:

  1. Open the SecureSafe mobile app so that you see the login screen.
  2. Before you log in, swipe the slider “Login without internet connection” to the right.
  3. Press the “Login” button to access offline mode.

Important

  • Password safe edits (e.g. change passwords, add new passwords) can only be done in online mode.
  • The encrypted copy of your passwords is updated after each login/logout in online mode.

"Login without internet connection" enables SecureSafe mobile app users to access their stored passwords without internet access. In order to use this function, you must activate it while having internet access. Please be aware that you cannot create new passwords nor edit existing ones when using "Login without internet connection".

First, make sure you have set up "Login without internet connection". Follow these steps to do so:

  1. Open the SecureSafe mobile app and log in.
  2. Choose “Settings”.
  3. Go to "Login without internet connection".
  4. Activate "Passwords available without internet connection" by swiping the slider to the right.
  5. Log out to automatically create an encrypted copy of your passwords on your smartphone.

You can now log yourself in to your safe without internet connection. Follow these steps to do so:

  1. Open the SecureSafe mobile app so that you see the login screen.
  2. Before you log in, swipe the slider “Login without internet connection” to the right.
  3. Press the “Login” button to access offline mode.

Important

  • Password safe edits (e.g. change passwords, add new passwords) can only be done in online mode.
  • The encrypted copy of your passwords is updated after each login/logout in online mode.

Quicklink

Activate autofill for Android

  • Log in to your SecureSafe app on your Android phone.
  • Go to “Settings”.
  • Activate “Fingerprint Login”.
  • Activate “Login without internet connection”.
  • Activate “Autofill service”.

Use autofill for Android

  • Open the app, which you want to log in to.
  • Activate the username field and choose “Check within SecureSafe”.
  • You are asked to verify your identity via Fingerprint.
  • Select the saved password entry.
  • Your username and password are automatically copied into the login fields.

Disclaimer:
You must have Android 9.0 or higher to use the autofill feature. Currently the feature is supported by a limited number of apps such as the Facebook and Twitter app. Amongst browsers, it is supported by Firefox Focus only. Please be aware that it is not up to SecureSafe but to the individual app / browser providers whether they support this feature or not.

Automatische Eingabe von Login-Daten (Autofill) für Android aktivieren

  • Loggen Sie sich in Ihren SecureSafe ein.
  • Tippen Sie auf «Einstellungen».
  • Aktivieren Sie «Login mit Fingerabdruck».
  • Aktivieren Sie «Login ohne Internet-Verbindung».
  • Aktivieren Sie «Autofill-Dienst».

Automatische Eingabe von Login-Daten (Autofill) für Android nutzen

  • Öffnen Sie die App, in die Sie sich einloggen möchten.
  • Tippen Sie auf das Eingabefeld «Benutzername».
  • Es erscheint ein Dialogfeld: Wählen Sie «Im SecureSafe prüfen».
  • Sie werden nun aufgefordert, mit Ihrem Fingerabdruck zu bestätigen.
  • Wählen Sie den gespeicherten Passwort-Eintrag. Nun sollte der Benutzername und das Passwort automatisch in die Login-Felder kopiert werden.

Wichtig:
Sie müssen über Android 8.0 oder höher verfügen, um die Funktion zur automatischen Eingabe von Login-Daten (Autofill) zu nutzen. Derzeit wird die Funktion nur von einer begrenzten Anzahl von Apps wie der Facebook- und der Twitter-App unterstützt. Bei den Browsern wird sie nur von Firefox Focus unterstützt. Bitte beachten Sie, dass SecureSafe keinen Einfluss darauf hat, ob die einzelnen App-/Browser-Anbieter diese Funktion unterstützen oder nicht.


Quicklink

For iPhone / iPad users:

To use Touch ID to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your device must have a Touch ID sensor (available on iPhone 5S or later models and iPad Air 2 or later models).
  • Your device must have iOS 8 or later installed.
  • The Touch ID feature must be activated to unlock the device..
  • Touch ID must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).

For Android phone users:

To use Fingerprint Authentication to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your Android device must have a fingerprint sensor.
  • The Fingerprint Authentication login for SecureSafe is only supported by devices with Android 6.0 (Marshmallow) or later installed.
  • The Fingerprint Authentication feature must be activated to unlock the device.
  • Fingerprint Authentication must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).

Für iPhone-/iPad-Nutzer:

Um Touch ID für die Anmeldung in Ihrem SecureSafe-Konto zu nutzen, müssen die folgenden Kriterien erfüllt sein:

  • Ihr Gerät muss mit einem Touch ID-Sensor ausgestattet sein (verfügbar bei iPhone 5S oder neueren Modellen und iPad Air 2 oder neueren Modellen).
  • Auf Ihrem Gerät muss iOS 8 oder eine neuere iOS-Version installiert sein.
  • Touch ID / Fingerprint Authentication muss für das Entsperren des Gerätes aktiviert sein.
  • Touch ID muss manuell im Tab "Einstellungen" der SecureSafe-App oder über den Setup Wizard (beim ersten Login) aktiviert werden.

Für Benutzer eines Android-Telefons:

Um Fingerprint Authentication für die Anmeldung in Ihrem SecureSafe-Konto zu nutzen, müssen die folgenden Kriterien erfüllt sein:

  • Ihr Android-Gerät muss mit einem Fingerabdruck-Sensor ausgestattet sein.
  • Das SecureSafe-Login über Fingerprint Authentication wird nur von Geräten unterstützt, auf denen Android 6.0 (Marshmallow) oder eine neuere Version installiert ist.
  • Fingerprint Authentication muss für das Entsperren des Gerätes aktiviert sein.
  • Fingerprint Authentication muss manuell im Tab "Einstellungen" der SecureSafe-App oder über den Setup Wizard (beim ersten Login) aktiviert werden.

Quicklink

The Files app can now also be used to edit your SecureSafe documents on your iPhone, iPad or iPod touch and save them directly in your SecureSafe. To do so, make the following settings on your Apple device:

Step 1: Connect SecureSafe to the Files app

  1. Open the Files app.
  2. Tap on "Browse".
  3. Tap on "More" in the top right.
  4. Tap on "Edit".
  5. Activate SecureSafe and tap on "Done".

Step 2: Open SecureSafe via the Files app

  1. Log in to the SecureSafe app.
  2. Open the Files app.
  3. Tap on "Browse".
  4. Select SecureSafe and open the desired file.

You also have the option of saving new documents from apps such as Word, PowerPoint or Excel directly in your SecureSafe. In these apps, it is also possible to access and edit files in SecureSafe.

The Files app can now also be used to edit your SecureSafe documents on your iPhone, iPad or iPod touch and save them directly in your SecureSafe. To do so, make the following settings on your Apple device:

Step 1: Connect SecureSafe to the Files app

  1. Open the Files app.
  2. Tap on "Browse".
  3. Tap on "More" in the top right.
  4. Tap on "Edit".
  5. Activate SecureSafe and tap on "Done".

Step 2: Open SecureSafe via the Files app

  1. Log in to the SecureSafe app.
  2. Open the Files app.
  3. Tap on "Browse".
  4. Select SecureSafe and open the desired file.

You also have the option of saving new documents from apps such as Word, PowerPoint or Excel directly in your SecureSafe. In these apps, it is also possible to access and edit files in SecureSafe.


Quicklink

The feature has been designed with privacy and security in mind so that our users are able to access proof of their Covid-19 vaccination and present a vaccination certificate at any time. To verify your personal Covid-19 certificate, it is also necessary for you to present your identity card or passport.

How it works

Scan vaccination certificate

  1. Visit the login page of the mobile app and press the “Scan vaccination certificate” button.
  2. Scan your vaccination certificate, your negative test result or the proof that you have successfully overcome a previous infection with the mobile document scanner.
  3. Your proof has now been saved in the “Vaccine certificate” folder. You can now access your proof directly on the login page by pressing the “Show vaccination certificate” button.

Import digital vaccination certificate

  1. Log in to the SecureSafe mobile app.
  2. Go to Files --> Private SecureSafe.
  3. Click on the yellow plus (+) icon and select "New Folder".
  4. Name the folder as follows: vaccination certificates
  5. Save your digital vaccination certificate in this newly created folder. The document can then be accessed directly from the login page by pressing the “Show vaccination certificate” button.

If you would like to delete or replace your vaccination certificate, go to “Private safe --> vaccination certificates”, and delete the respective document.

Learn more

The feature has been designed with privacy and security in mind so that our users are able to access proof of their Covid-19 vaccination and present a vaccination certificate at any time. To verify your personal Covid-19 certificate, it is also necessary for you to present your identity card or passport.

How it works

Scan vaccination certificate

  1. Visit the login page of the mobile app and press the “Scan vaccination certificate” button.
  2. Scan your vaccination certificate, your negative test result or the proof that you have successfully overcome a previous infection with the mobile document scanner.
  3. Your proof has now been saved in the “Vaccine certificate” folder. You can now access your proof directly on the login page by pressing the “Show vaccination certificate” button.

Import digital vaccination certificate

  1. Log in to the SecureSafe mobile app.
  2. Go to Files --> Private SecureSafe.
  3. Click on the yellow plus (+) icon and select "New Folder".
  4. Name the folder as follows: vaccination certificates
  5. Save your digital vaccination certificate in this newly created folder. The document can then be accessed directly from the login page by pressing the “Show vaccination certificate” button.

If you want to delete or exchange your vaccination certificate, go to private SecureSafe --> Vaccination Certificates and delete the corresponding document.


Quicklink

General questions

We recommend that you log in to the email account that is connected to the email address you used to create your SecureSafe. Search for “SecureSafe welcome” and you are likely to find the welcome email that we sent you when you created your SecureSafe. This email will contain your username.

If you can't find this email, we recommend that you use your recovery code to regain access to your SecureSafe. There will be instructions on how to use the recovery code on the PDF you printed out with the code. If you follow these, you will get your username.

If you have neither your welcome email, nor your recovery code, please contact our support team via this contact form.

We recommend that you log in to the email account that is connected to the email address you used to create your SecureSafe. Search for “SecureSafe welcome” and you are likely to find the welcome email that we sent you when you created your SecureSafe. This email will contain your username.

If you can't find this email, we recommend that you use your recovery code to regain access to your SecureSafe. There will be instructions on how to use the recovery code on the PDF you printed out with the code. If you follow these, you will get your username.

If you have neither your welcome email, nor your recovery code, please contact our support team via this contact form.


Quicklink

To reset your account, follow these steps:

  1. Find your recovery code document / PDF.
  2. Go to securesafe.com/recover.
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Recover credentials”.
  5. You can now specify a new password and regain access to your account.

Please note that 2-factor authentication is automatically disabled when you reset your password and you'll need to manually reactivate it.

Due to our zero knowledge system architecture it is NOT possible for SecureSafe to reset your password nor can we send you a copy of your unique recovery code. We simply do not store your password anywhere in our system. Without your password or recovery code, your data will therefore be irretrievably lost.

To reset your account, follow these steps:

  1. Find your recovery code document / PDF.
  2. Go to securesafe.com/recover.
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Recover credentials”.
  5. You can now specify a new password and regain access to your account.

Please note that 2-factor authentication is automatically disabled when you reset your password and you'll need to manually reactivate it.

Due to our zero knowledge system architecture it is NOT possible for SecureSafe to reset your password nor can we send you a copy of your unique recovery code. We simply do not store your password anywhere in our system. Without your password or recovery code, your data will therefore be irretrievably lost.


Quicklink

The recovery code is a unique 36-digit code that allows you to regain access to your SecureSafe account, if you have forgotten your username or password. You can only create and print the recovery code from within your SecureSafe.

It is absolutely essential that you print a version of your recovery and keep this in a secure place. As a part of our security measurements, SecureSafe has NO access whatsoever to your password nor to your recovery code so we cannot reset your account it if you loose both. Without the recovery code or a valid username-password combination, your data will be irretrievable lost.

To find / print your recovery code, follow these steps:

In the web interface:

  • Log in to your SecureSafe account here.
  • Click your username in the upper right-hand corner and choose “Settings” from the drop-down menu.
  • Click "Recovery" and either note down the code manually or click “Display PDF” to download a PDF version.
  • Once done, click “Save and close”.

We recommend that you keep the printed version of your recovery code in a safe place. After printing, be sure to completely delete the recovery code (put it in the trash and choose "Empty trash").

For iOS / Android devices:

  1. Log in to your account via your iOS / Android device.
  2. Go to "Settings".
  3. Press "Recovery code".
  4. Note down the recovery code and keep it in a safe place.

The recovery code is a unique 36-digit code that allows you to regain access to your SecureSafe account, if you have forgotten your username or password. You can only create and print the recovery code from within your SecureSafe.

It is absolutely essential that you print a version of your recovery and keep this in a secure place. As a part of our security measurements, SecureSafe has NO access whatsoever to your password nor to your recovery code so we cannot reset your account it if you loose both. Without the recovery code or a valid username-password combination, your data will be irretrievable lost.

To find / print your recovery code, follow these steps:

In the web interface:

  • Log in to your SecureSafe account here.
  • Click your username in the upper right-hand corner and choose “Settings” from the drop-down menu.
  • Click "Recovery" and either note down the code manually or click “Display PDF” to download a PDF version.
  • Once done, click “Save and close”.

We recommend that you keep the printed version of your recovery code in a safe place. After printing, be sure to completely delete the recovery code (put it in the trash and choose "Empty trash").

For iOS / Android devices:

  1. Log in to your account via your iOS / Android device.
  2. Go to "Settings".
  3. Press "Recovery code".
  4. Note down the recovery code and keep it in a safe place.

Quicklink

If you would like to upgrade or renew your SecureSafe subscription, follow these steps:

  • Log in to your SecureSafe account using your preferred browser.
  • Click your username in the upper right-hand corner of your screen.
  • Choose “Upgrade / renew subscription” in the drop-down menu.
  • An overview of available upgrade / renew options appears. If you have a voucher code, enter it in the upper left hand-side corner.
  • Choose the relevant account type and subscription length for your upgrade / renewal.
  • Choose between "Pay with credit card" and “Pay with PayPal” and you will be guided to the payment system.

If you would like to upgrade or renew your SecureSafe subscription, follow these steps:

  • Log in to your SecureSafe account using your preferred browser.
  • Click your username in the upper right-hand corner of your screen.
  • Choose “Upgrade / renew subscription” in the drop-down menu.
  • An overview of available upgrade / renew options appears. If you have a voucher code, enter it in the upper left hand-side corner.
  • Choose the relevant account type and subscription length for your upgrade / renewal.
  • Choose between "Pay with credit card" and “Pay with PayPal” and you will be guided to the payment system.

Quicklink

This problem may be caused by several different circumstances. Here are some steps that may fix it:

  • Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
  • Customers from Switzerland should contact Turn on Javascript!.
  • You have chosen the normal login variant without additional SMS authentication.
  • mTAN does not work with the FREE variant.
  • Depending on your telephone provider and country, it may take a bit longer for the SMS to arrive. Wait for a while to see if this is the case.
  • Check whether your mobile phone is receiving a signal. If you don’t have any reception on your phone, you won’t get the additional security code. You will need to move to a spot with better reception.
  • If you entered an incorrect mobile number when you activated 2-factor authentication in your SecureSafe, the security code will be sent to this number. You will have to use your recovery code to regain access to your SecureSafe and reactivate 2-factor authentication with the correct number.

If you are no longer able to log in to your account despite of several tries from different locations, you will have to reset your account using the recovery code in order to regain full access to it.

This problem may be caused by several different circumstances. Here are some steps that may fix it:

  • Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
  • If you have lost your mobile, you will have to use your recovery code to regain access to your safe.
  • Depending on your telephone provider and country, it may take a bit longer for the SMS to arrive. Wait for a while to see if this is the case.
  • Check whether your mobile phone is receiving a signal. If you don’t have any reception on your phone, you won’t get the additional security code. You will need to move to a spot with better reception.
  • If you entered an incorrect mobile number when you activated 2-factor authentication in your SecureSafe, the security code will be sent to this number. You will have to use your recovery code to regain access to your SecureSafe and reactivate 2-factor authentication with the correct number.
  • If none of the above descriptions fit your issue, we also recommend that you try to log in to your SecureSafe at a later time or from a different location. This may solve the issue.

If you are no longer able to log in to your account despite of several tries from different locations, you will have to reset your account using the recovery code in order to regain full access to it.


Quicklink

To delete your account, follow these steps:

  • Log in to your SecureSafe account from any browser of your choice.
  • Click your username in the upper right-hand corner.
  • Select "Settings" from the dropdown menu that appears.
  • Click "Account", then choose "Delete Account".

Important notes:

  • If you delete your SecureSafe account, all files and passwords stored in it will be irreversibly deleted.
  • If you are a member / admin of any Team Safe(s), you must leave / delete them all before you can delete your SecureSafe account.

To delete your account, follow these steps:

  • Log in to your SecureSafe account from any browser of your choice.
  • Click your username in the upper right-hand corner.
  • Select "Settings" from the dropdown menu that appears.
  • Click "Account", then choose "Delete Account".

Important notes:

  • If you delete your SecureSafe account, all files and passwords stored in it will be irreversibly deleted.
  • If you are a member / admin of any Team Safe(s), you must leave / delete them all before you can delete your SecureSafe account.

Quicklink

  • 1 month before your subscription runs out, you'll be notified that you need to renew it. From this point forward, we'll remind you of how much time you have left to complete a subscription renewal each time you log in to your safe.
  • The subscription status indicator shows a warning flag as a second reminder to renew your subscription.
  • Additionally, we'll inform you of the upcoming subscription expiration by email.
  • If you let your subscription expire, your account doesn’t disappear. You can renew it by logging in to it from any web browser (not from a phone or tablet) and go through the appropriate steps to complete a renewal.
  • If you don't renew your subscription, you will no longer be able to access your SecureSafe (until a renewal has been completed).

Be aware that we do not automatically charge your credit card for account renewals.

  • 1 month before your subscription runs out, you'll be notified that you need to renew it. From this point forward, we'll remind you of how much time you have left to complete a subscription renewal each time you log in to your safe.
  • The subscription status indicator shows a warning flag as a second reminder to renew your subscription.
  • Additionally, we'll inform you of the upcoming subscription expiration by email.
  • If you let your subscription expire, your account doesn’t disappear. You can renew it by logging in to it from any web browser (not from a phone or tablet) and go through the appropriate steps to complete a renewal.
  • If you don't renew your subscription, you will no longer be able to access your SecureSafe (until a renewal has been completed).

Be aware that we do not automatically charge your credit card for account renewals.


Quicklink

If you already have a SecureSafe account, use your voucher code to upgrade or renew your account:
Learn how to upgrade / renew your account here.

If you do not have a SecureSafe account yet, use the voucher code to create a new account:

  1. From any browser of your choice (on your computer), go to https://app.securesafe.com/app/#/register
  2. Insert your name, email, desired password etc. into the appropriate fields.
  3. Tick off the "I have read and agreed to the terms of service" box.
  4. Choose "Create new account".
  5. Insert your voucher code into the field "I have a voucher".
  6. Choose the relevant account type and subscription length for your upgrade / renewal.
  7. Choose between "Pay with credit card" and “Pay with PayPal” and you will be guided to the payment system.

If you already have a SecureSafe account, use your voucher code to upgrade or renew your account:
Learn how to upgrade / renew your account here.

If you do not have a SecureSafe account yet, use the voucher code to create a new account:

  1. From any browser of your choice (on your computer), go to https://app.securesafe.com/app/#/register
  2. Insert your name, email, desired password etc. into the appropriate fields.
  3. Tick off the "I have read and agreed to the terms of service" box.
  4. Choose "Create new account".
  5. Insert your voucher code into the field "I have a voucher".
  6. Choose the relevant account type and subscription length for your upgrade / renewal.
  7. Choose between "Pay with credit card" and “Pay with PayPal” and you will be guided to the payment system.

Quicklink

To activate 2-factor authentication for your SecureSafe account, follow these steps:

  1. Log in to your SecureSafe account from any computer.
  2. Click your username in the upper right-hand corner of your screen.
  3. Choose “Settings” in the drop-down menu.
  4. Click the “Login & password” option.
  5. Choose “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

Be sure to check that you have selected the correct country code and provided your current mobile number before you switch on 2-factor authentication.
Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.

To activate 2-factor authentication for your SecureSafe account, follow these steps:

  1. Log in to your SecureSafe account from any computer.
  2. Click your username in the upper right-hand corner of your screen.
  3. Choose “Settings” in the drop-down menu.
  4. Click the “Login & password” option.
  5. Choose “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

Be sure to check that you have selected the correct country code and provided your current mobile number before you switch on 2-factor authentication.
Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.


Quicklink

You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:

  1. Find the PDF or printed document with your recovery code.
  2. Go to https://app.securesafe.com/app/#/recovery
  3. Enter the 36-digit recovery code as requested.
  4. Click “Recover credentials” and reset your password.
  5. You can now regain access to your SecureSafe.

Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.

You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:

  1. Find the PDF or printed document with your recovery code.
  2. Go to securesafe.com/app/#/recovery
  3. Enter the 36-digit recovery code as requested.
  4. Click “Recover credentials” and reset your password.
  5. You can now regain access to your SecureSafe.

Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.


Quicklink

Data inheritance helps loved ones, who have lost a family member or a person close to them to manage important digital documents and login data, which belonged to the deceased. This way, the loved ones can delete or deactivate profiles of the departed from social media or other account.

Learn more

How it works

  1. Log in to the SecureSafe Web App.
  2. Click on “inheritance” in the bottom-left menu.
  3. Click on the settings icon next to “Inactive digital inheritance”.
  4. Follow the instructions to prepare the digital inheritance.
  5. Turn on the digital inheritance function and assign files and passwords to the beneficiaries.

Data inheritance helps loved ones, who have lost a family member or a person close to them to manage important digital documents and login data, which belonged to the deceased. This way, the loved ones can delete or deactivate profiles of the departed from social media or other accounts

How it works

  1. Log in to the SecureSafe Web App.
  2. Click on “inheritance” in the bottom-left menu.
  3. Click on the settings icon next to “Inactive digital inheritance”.
  4. Follow the instructions to prepare the digital inheritance.
  5. Turn on the digital inheritance function and assign files and passwords to the beneficiaries.

Quicklink

If you have uninstalled SecureSafe and still see the “Share SecureSafe Link” option in the right-click context menu, follow these steps to remove it. 


Step 1: Open System Preferences and click on the “Keyboard” Icon.
Step 2: Click on “Shortcuts”.
Step 3: Scroll down until you see the “Share SecureSafe Link”. Uncheck the option and it will no longer be displayed in the context menu. 

Optional: If you have uninstalled SecureSafe and no longer wish to have this option, you can delete the shortcut by right clicking on the option and selecting “Show in Finder”.After the Finder has opened you can delete the “Share SecureSafe Link.workflow” file. 


If you have uninstalled SecureSafe and still see the “Share SecureSafe Link” option in the right-click context menu, follow these steps to remove it. 


Step 1: Open System Preferences and click on the “Keyboard” Icon.
Step 2: Click on “Shortcuts”.
Step 3: Scroll down until you see the “Share SecureSafe Link”. Uncheck the option and it will no longer be displayed in the context menu. 

Optional: If you have uninstalled SecureSafe and no longer wish to have this option, you can delete the shortcut by right clicking on the option and selecting “Show in Finder”.After the Finder has opened you can delete the “Share SecureSafe Link.workflow” file. 



Quicklink

The TeamSafe Folder needs to be synchronised with the SecureSafe server to establish a link. Save the file in question to your SecureSafe TeamSafe. Press the sync button. When the TeamSafe has successfully synced, you can create a SecureSafe Link.

Why do I get an error when trying to share a SecureSafe Deep Link?

The TeamSafe Folder needs to be synchronised with the SecureSafe server to establish a link. Save the file in question to your SecureSafe TeamSafe. Press the sync button. When the TeamSafe has successfully synced, you can create a SecureSafe Link.

Why do I get an error when trying to share a SecureSafe Deep Link?

Quicklink

SecureSend is a feature that allows you to securely send files to any recipient directly from your SecureSafe account. To use it, simply follow these steps:

In the web interface:

  1. Log in to your SecureSafe here.
  2. Choose any file, right click it and choose “Send” in the menu that appears.
  3. A new window appears. Fill out the needed information such as recipients email address.
  4. If you have a paid account, choose whether you want to protect your file with an additional security code and restrict the time it will be available for download.
  5. Click “Send file” to complete the transmission.

From an iOS / Android device:

  1. Log in to your SecureSafe from your iOS / Android device.
  2. Select the file you want to send in your SecureSafe (maximum 1 file at a time).
  3. Press the three yellow dots to the right of the file.
  4. Now choose "Send securely" in the menu selection that appears.
  5. Fill out the information form with recipient's email address, message etc.
  6. Press "Send securely" to start transmitting the file.

SecureSend is a feature that allows you to securely send files to any recipient directly from your SecureSafe account. To use it, simply follow these steps:

In the web interface:

  1. Log in to your SecureSafe here.
  2. Choose any file, right click it and choose “Send” in the menu that appears.
  3. A new window appears. Fill out the needed information such as recipients email address.
  4. If you have a paid account, choose whether you want to protect your file with an additional security code and restrict the time it will be available for download.
  5. Click “Send file” to complete the transmission.

From an iOS / Android device:

  1. Log in to your SecureSafe from your iOS / Android device.
  2. Select the file you want to send in your SecureSafe (maximum 1 file at a time).
  3. Press the three yellow dots to the right of the file.
  4. Now choose "Send securely" in the menu selection that appears.
  5. Fill out the information form with recipient's email address, message etc.
  6. Press "Send securely" to start transmitting the file.

Quicklink

Questions about file synchronisation for PC and Mac

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.

Quicklink

When two people work on the same file at the same time, it is not possible to determine, which version is more current. To make sure no edits are lost, the SecureSafe desktop app will save both versions, but only sync one. The other version will be marked with a name, time stamp and the extension “conflicted copy”. It will only be saved locally on the computer of the person responsible for creating it. This means that if a file with the name extension “conflicted copy” appears on your computer, you are responsible for merging the two files. Alternatively, you can rename your file and it will be synced normally.

A conflicted copy is created if:

  • two people work on the same document simultaneously.
  • two people create a file with the same name in the same folder.
  • someone leaves a document open in a program with autosave on and another person starts working on it.

The best way to prevent conflicted copies is to create a “Currently under edit” folder. Before you start working on any document:

  1. Sync all files to check that no one else is working on the document.
  2. Move it to the “Currently under edit” folder.
  3. Sync this change so your team members know someone is working on the document.
  4. Edit the document as wished.
  5. Once done, move it back to its original folder and sync all changes.

When two people work on the same file at the same time, it is not possible to determine, which version is more current. To make sure no edits are lost, the SecureSafe desktop app will save both versions, but only sync one. The other version will be marked with a name, time stamp and the extension “conflicted copy”. It will only be saved locally on the computer of the person responsible for creating it. This means that if a file with the name extension “conflicted copy” appears on your computer, you are responsible for merging the two files. Alternatively, you can rename your file and it will be synced normally.

A conflicted copy is created if:

  • two people work on the same document simultaneously.
  • two people create a file with the same name in the same folder.
  • someone leaves a document open in a program with autosave on and another person starts working on it.

The best way to prevent conflicted copies is to create a “Currently under edit” folder. Before you start working on any document:

  1. Sync all files to check that no one else is working on the document.
  2. Move it to the “Currently under edit” folder.
  3. Sync this change so your team members know someone is working on the document.
  4. Edit the document as wished.
  5. Once done, move it back to its original folder and sync all changes.

Quicklink

  1. Open the SecureSafe Client.
  2. Choose "File Safe" from the menu.
  3. Click the tab “Synchronized folders”.
  4. Click the plus sign in the lower left-hand corner.
  5. Select the folder you would like to sync with your computer.
  6. The client will automatically suggest a path and name for your new folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked, then click “Next”.
  8. Check the box "Local encryption", then click "Save".
  9. Your encrypted folder is now created.
  1. Open the SecureSafe Client.
  2. Choose "File Safe" from the menu.
  3. Click the tab “Synchronized folders”.
  4. Click the plus sign in the lower left-hand corner.
  5. Select the folder you would like to sync with your computer.
  6. The client will automatically suggest a path and name for your new folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked, then click “Next”.
  8. Check the box "Local encryption", then click "Save".
  9. Your encrypted folder is now created.

Quicklink

  1. Log in to the SecureSafe Client.
  2. Choose the “File Safe” menu.
  3. Select the “Synchronized Folders” tab.
  4. To encrypt one of your existing folders, select it and remove it from the list by clicking the minus button in the lower left-hand corner.
  5. Now click the plus button in the lower left-hand corner and reselect the folder.
  6. The client automatically suggests that you create a copy of your previously synced folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked and click “Next” to continue. .
  8. Then activate “Local encryption” and click “Save”.
  9. Your locally encrypted folder is immediately set up and clearly marked with the word “Encrypted”.
  1. Log in to the SecureSafe Client.
  2. Choose the “File Safe” menu.
  3. Select the “Synchronized Folders” tab.
  4. To encrypt one of your existing folders, select it and remove it from the list by clicking the minus button in the lower left-hand corner.
  5. Now click the plus button in the lower left-hand corner and reselect the folder.
  6. The client automatically suggests that you create a copy of your previously synced folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked and click “Next” to continue. .
  8. Then activate “Local encryption” and click “Save”.
  9. Your locally encrypted folder is immediately set up and clearly marked with the word “Encrypted”.

Quicklink

We recommend you disable access to your encrypted files whenever you are logged out of the SecureSafe client. In this video, we show you how.

We recommend you disable access to your encrypted files whenever you are logged out of the SecureSafe client. In this video, we show you how.


Quicklink

If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

  • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
  • Then log in to your online SecureSafe account via any browser.
  • Identify the folder you would like to rename.
  • Rename the folder directly in your online account.
  • Now identify the same folder on your PC/Mac and rename it.
  • Check that both folders have been renamed with the exact same name.
  • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.

If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

  • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
  • Then log in to your online SecureSafe account via any browser.
  • Identify the folder you would like to rename.
  • Rename the folder directly in your online account.
  • Now identify the same folder on your PC/Mac and rename it.
  • Check that both folders have been renamed with the exact same name.
  • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.

Quicklink

  1. If you have a previous version of the SecureSafe desktop app installed on your computer, quit it and delete it from your applications folder.
  2. Go to www.securesafe.com/en/downloads
  3. Click "Download OSX, MacOS".
  4. Follow the installation guide
  5. Be aware that on MacOS, you will be asked to install FUSE in order to enable the new local encryption feature.
  1. If you have a previous version of the SecureSafe desktop app installed on your computer, quit it and delete it from your applications folder.
  2. Go to www.securesafe.com/en/downloads
  3. Click "Download OSX, MacOS".
  4. Follow the installation guide.
  5. Be aware that on MacOS, you will be asked to install FUSE in order to enable the new local encryption feature.

Quicklink

This video tutorial will show you how to install the SecureSafe desktop app to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.

This video tutorial will show you how to install the SecureSafe desktop app to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.


Quicklink

  • Log in to the SecureSafe desktop app from your PC
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
  • Quit the SecureSafe desktop app (do not just log out, but right click the SecureSafe icon and choose “Quit”)
  • Proceed by deleting all the folders that have been created by the SecureSafe desktop app on your PC
  • You are now ready to uninstall the SecureSafe desktop app. To do so, go to the “Control Panel” of your PC
  • From here choose “Programs and features” and search for “SecureSafe” in the list
  • Once you have found the SecureSafe desktop app, right click it and choose “Uninstall”
  • Accept to uninstall the software and wait until the process is complete
  • To make sure that all settings from the SecureSafe desktop app are completely deleted from your computer, go to “This PC” and select your Local Disk (C:).
  • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below)
  • If you used the option “Login automatically when SecureSafe starts” for the SecureSafe desktop app, then your credentials are stored in the registry. You can remove them by copy pasting the following text into Command Prompt and hitting enter: "reg DELETE HKCU\Software\DSwiss\securesafe".
  • Log in to the SecureSafe desktop app from your PC
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
  • Quit the SecureSafe desktop app (do not just log out, but right click the SecureSafe icon and choose “Quit”)
  • Proceed by deleting all the folders that have been created by the SecureSafe desktop app on your PC
  • You are now ready to uninstall the SecureSafe desktop app. To do so, go to the “Control Panel” of your PC
  • From here choose “Programs and features” and search for “SecureSafe” in the list
  • Once you have found the SecureSafe desktop app, right click it and choose “Uninstall”
  • Accept to uninstall the software and wait until the process is complete
  • To make sure that all settings from the SecureSafe desktop app are completely deleted from your computer, go to “This PC” and select your Local Disk (C:).
  • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below)

Quicklink

  • Quit the SecureSafe desktop app.
  • Download and install the tool AppZapper for free here: http://www.appzapper.com/ (you can also use other uninstall tools if preferred).
  • Open AppZapper. From your applications folder, drag and drop you SecureSafe application to the AppZapper field.
  • The SecureSafe desktop app is now completely uninstalled including all hidden settings made by it.
  • Quit the SecureSafe desktop app.
  • Download and install the tool AppZapper for free here: http://www.appzapper.com/ (you can also use other uninstall tools if preferred).
  • Open AppZapper. From your applications folder, drag and drop you SecureSafe application to the AppZapper field.
  • The SecureSafe desktop app is now completely uninstalled including all hidden settings made by it.

Quicklink

All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".

All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".


Quicklink

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

  • / (forward slash)
  • \ (backslash)
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • dot at the end of the filename (.)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

  • name begins with or ends with an empty space or tab
  • empty files (size 0 bytes)
  • folders and files with names that contain more than 128 characters
  • desktop.ini
  • thumbs.db
  • Thumbs.db
  • .ds_store
  • .thumbnails
  • .Temporary Items
  • .Trashes
  • .DS_Store
  • .Document Revisions-V100
  • .fseventd
  • .apdisk
  • .svn
  • .htaccess
  • .securesafe.*
  • .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

  • / (forward slash)
  • \ (backslash)
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • ä, ö, ü (German Umlauts)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

  • name begins with or ends with an empty space or tab
  • empty files (size 0 bytes)
  • folders and files with names that contain more than 128 characters
  • desktop.ini
  • thumbs.db
  • Thumbs.db
  • .ds_store
  • .thumbnails
  • .Temporary Items
  • .Trashes
  • .DS_Store
  • .Document Revisions-V100
  • .fseventd
  • .apdisk
  • .svn
  • .htaccess
  • .securesafe.*
  • .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.


Quicklink

If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.

If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.


Quicklink

Here is how to install SecureSafe on a Mac running on the latest Apple Silicon M1 chip.

In November 2020, Apple introduced the new M1 Chip architecture, in which apps that rely on virtualization cannot be run. The SecureSafe Desktop App runs a virtual File System when in encrypted mode. Another prominent example of an app that uses a virtual File System is Parallels Desktop.

This is the reason SecureSafe uses FUSE, which is a system extension developed by a third-party developer named Benjamin Fleischer. There is still a bug, however, yet to be fixed by Apple, which can prevent the execution of third-party kernel extensions. Based on information provided by FUSE developer Benjamin Fleischer, this should change in the future. In the meantime, for those who run an M1 Mac, we have explained the workaround below. Follow these instructions and you will have no trouble using your favorite App on an M1 Mac.






Step 1: Go to System Preferences > Security & Privacy.


Go to System Preferences, Security and Privacy ​




Step 2: Click the padlock icon to make changes.Hit the “Enable System extension” button.


Click the padlock icon to make changes, hit the Enable System extension button ​




Step 3: Click on the shutdown button to restart your mac.


Click on the shutdown button to restart your mac ​




Step 4: Restart your Mac with reduced security. After the chime, press and hold the power button until you see the startup options. The startup options will then appear. Use “reduced security”. Go to Utilities > Startup Security Utility and select “Reduced Security”. Activate both checkboxes and hit OK. Select an admin user and click Next; then type in the password when requested.

Select an admin user and click Next; then type in the password when requested.


Restart your Mac with reduced security




Step 5: Select the hard drive you wish to reboot.


Select the hard drive you wish to reboot




Step 6: Select “Reduced Security” and check the first option.


Select Reduced Security and check the first option. <br>



Step 7: Type in your password.


Type in your password




Step 8: Shut down and restart your mac.


Shut down and restart your mac




Step 9: After restarting from recovery mode, open the system preferences and go to “Security & Privacy.


After restarting from recovery mode, open the system preferences and go to Security and Privacy




Step 10: Click the padlock symbol and hit the “Allow” Button.


Click the padlock symbol and hit the Allow Button.



Step 11: You will be asked to restart your mac one more time. Hit the restart button.


You will be asked to restart your mac one more time. Hit the restart button.




Last Step: Start using SecureSafe Desktop App.


Quicklink

Data Inheritance

SecureSafe needs your contact information so that in the event the inheritance process is mistakenly or improperly triggered, you will be notified and able to react by logging into your account and stopping the inheritance process.

What information is needed?

In order for the data inheritance to be activated, you must enter your cell number and your email address. To be on the safe side, add a second email address.

SecureSafe needs your contact information so that in the event the inheritance process is mistakenly or improperly triggered, you will be notified and able to react by logging into your account and stopping the inheritance process.

What information is needed?

In order for the data inheritance to be activated, you must enter your cell number and your email address. To be on the safe side, add a second email address.


Quicklink

A beneficiary is the heir to the files and passwords assigned to him or her. The activator is a person of trust who triggers the inheritance process by entering the activation code. The activator and beneficiary can also be the same person.

What do I have to enter?

You must enter at least one beneficiary. A name, cell number and at least one email address must be entered for each beneficiary. The maximum number of beneficiaries depends on your type of subscription.

A beneficiary is the heir to the files and passwords assigned to him or her. The activator is a person of trust who triggers the inheritance process by entering the activation code. The activator and beneficiary can also be the same person.

What do I have to enter?

You must enter at least one beneficiary. A name, cell number and at least one email address must be entered for each beneficiary. The maximum number of beneficiaries depends on your type of subscription.


Quicklink

If you lose your password, you will need the recovery code to log in. This is only for you. The activation code on the other hand must be given to someone you trust; it is required to trigger the data inheritance process.

How do I pass on the activation code?

Download the PDF with the activation code, print it out and give the printout to the person of trust. If there is more than one person of trust, simply pass on the same activation code several times.

If you lose your password, you will need the recovery code to log in. This is only for you. The activation code on the other hand must be given to someone you trust; it is required to trigger the data inheritance process.

How do I pass on the activation code?

Download the PDF with the activation code, print it out and give the printout to the person of trust. If there is more than one person of trust, simply pass on the same activation code several times.


Quicklink

The blocking period is the period of time between entering the activation code and the data being transferred. During the blocking period, you can stop an inheritance process yourself by logging into your SecureSafe account.

What do I have to consider when setting the blocking period?

Choose a blocking period that gives you enough time to stop an inheritance process that has already been triggered – for example, if the inheritance process was triggered accidentally.

The blocking period is the period of time between entering the activation code and the data being transferred. During the blocking period, you can stop an inheritance process yourself by logging into your SecureSafe account.

What do I have to consider when setting the blocking period?

Choose a blocking period that gives you enough time to stop an inheritance process that has already been triggered – for example, if the inheritance process was triggered accidentally.


Quicklink

Once you have entered your own contact details, determined beneficiaries and assigned files and passwords, you can activate the data inheritance: in the settings, move the main switch to the “On” position with a click of the mouse.

Will the files be transferred immediately afterwards?

No. Now the function is only “on standby”. The inheritance process is only triggered when the person of trust enters the activation code – moreover, the blocking period must first expire before your data can be transferred.

Once you have entered your own contact details, determined beneficiaries and assigned files and passwords, you can activate the data inheritance: in the settings, move the main switch to the “On” position with a click of the mouse.

Will the files be transferred immediately afterwards?

No. Now the function is only “on standby”. The inheritance process is only triggered when the person of trust enters the activation code – moreover, the blocking period must first expire before your data can be transferred.


Quicklink

The person who received the activation code from you is called an activator. In the event of your death or loss of your capacity to act, the activator enters the activation code at securesafe.com/activate and thus triggers the inheritance process.

Will data be transferred immediately? What is the blocking period?

The files and passwords are not transferred immediately after entering the activation code. The blocking period (a security waiting period) must first elapse. During this period, you as the account holder can stop the inheritance process.

The person who received the activation code from you is called an activator. In the event of your death or loss of your capacity to act, the activator enters the activation code at securesafe.com/activate and thus triggers the inheritance process.

Will data be transferred immediately? What is the blocking period?

The files and passwords are not transferred immediately after entering the activation code. The blocking period (a security waiting period) must first elapse. During this period, you as the account holder can stop the inheritance process.


Quicklink

Nobody can access your account. The files and passwords intended for the data inheritance are made available for download in a separate safe for each beneficiary. Beneficiaries only have access to this download.

Who receives what?

Your beneficiaries will only receive the files and passwords that you have assigned to them. Files and passwords that you have not assigned to anyone will not be shared.

Nobody can access your account. The files and passwords intended for the data inheritance are made available for download in a separate safe for each beneficiary. Beneficiaries only have access to this download.

Who receives what?

Your beneficiaries will only receive the files and passwords that you have assigned to them. Files and passwords that you have not assigned to anyone will not be shared.


Quicklink

Once the blocking period has expired, the assigned files and passwords are made available to the respective beneficiaries as downloads. Beneficiaries now have 90 days to download them. After this period the account will be permanently blocked.

What if the subscription has expired?

If a SecureSafe subscription has expired, the inheritance process cannot be triggered for that account. To trigger the inheritance process for an expired subscription, please contact Turn on Javascript!.

Once the blocking period has expired, the assigned files and passwords are made available to the respective beneficiaries as downloads. Beneficiaries now have 90 days to download them. After this period the account will be permanently blocked.

What if the subscription has expired?

If a SecureSafe subscription has expired, the inheritance process cannot be triggered for that account. To trigger the inheritance process for an expired subscription, please contact Turn on Javascript!.


Quicklink

With automatic assignment you can assign all files and passwords to one or more beneficiaries with just a few clicks of the mouse. All files and passwords saved in the future will automatically be assigned to this beneficiary.

How can I deactivate automatic assignment?

By clicking on the on / off button (see right) for a beneficiary, automatic assignment can be switched off. All assignments for this beneficiary will be revoked and automatic assignment

will be disabled.

Once the blocking period has expired, the assigned files and passwords are made available to the respective beneficiaries as downloads. Beneficiaries now have 90 days to download them. After this period the account will be permanently blocked.

What if the subscription has expired?

If a SecureSafe subscription has expired, the inheritance process cannot be triggered for that account. To trigger the inheritance process for an expired subscription, please contact Turn on Javascript!.


Quicklink

In today’s world, we use social media, emails, blogs and other cloud solutions on a daily basis. Whether consciously or unconsciously, we are building up a complex digital legacy through our use of various digital services over the years. For this reason, SecureSafe offers a special feature, which helps loved ones put the digital ghost of a deceased family member to rest – data inheritance.

Data inheritance helps loved ones, who have lost a family member or a person close to them to manage important digital documents and login data, which belonged to the deceased. This way, the loved ones can delete or deactivate profiles of the departed from social media or other accounts.

In today’s world, we use social media, emails, blogs and other cloud solutions on a daily basis. Whether consciously or unconsciously, we are building up a complex digital legacy through our use of various digital services over the years. For this reason, SecureSafe offers a special feature, which helps loved ones put the digital ghost of a deceased family member to rest – data inheritance.

Data inheritance helps loved ones, who have lost a family member or a person close to them to manage important digital documents and login data, which belonged to the deceased. This way, the loved ones can delete or deactivate profiles of the departed from social media or other accounts.


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Questions about team safes


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You can assign the following roles to a team safe member:

  • Administrator
    An administrator has full rights to all files and documents in a team safe meaning he/she can view, download, edit, remove and add files. Furthermore, the administrator can add and remove members, as well as change the role of each member.
  • Editor
    An editor has full rights to all data in a team safe meaning he/she can view, download, edit, remove and add files. However, the editor cannot invite new members nor change the role and rights of existing members.
  • Viewer
    A viewer can only read and download files and documents in a team safe (using SecureViewer or mobile app access). He or she cannot edit existing nor upload new files to the safe. Moreover a viewer cannot edit, add or remove team safe members.
  • Restricted Viewer
    A restricted viewer can only read documents (using SecureViewer or mobile app access), but not download these. This role can be assigned to protect sensitive content from a team safe from extraction. Moreover a restricted viewer cannot edit, add or remove team safe members.
  • Archiver
    An archiver can view, download and upload files, but not edit or delete them. With these permissions, this member will automatically treat a team safe as a so-called digital archive. However, strictly speaking, it is not a digital archive unless all members of the team safe are assigned the archiver role and you have requested SecureSafe to formally change the team safe into a digital archive.

An administrator of a team safe can always change the role and rights of another member. To do so follow these steps:

  • Log in to your SecureSafe via any web browser.
  • Go to the dashboard overview by clicking the SecureSafe logo in the upper left-hand corner of your screen.
  • Choose the team safe in which you would like to edit the role of a member.
  • Click the member’s icon in the left-hand side (illustrated by two silhouettes).
  • Right click the name of the team member, whose role you want to edit and click “Edit”.
  • In the window that appears, choose the appropriate role for the member in the drop-down menu labelled “Role”.
  • Hit "Save" and the new role will apply instantly.

You can assign the following roles to a team safe member:

  • Administrator
    An administrator has full rights to all files and documents in a team safe meaning he/she can view, download, edit, remove and add files. Furthermore, the administrator can add and remove members, as well as change the role of each member.
  • Editor
    An editor has full rights to all data in a team safe meaning he/she can view, download, edit, remove and add files. However, the editor cannot invite new members nor change the role and rights of existing members.
  • Viewer
    A viewer can only read and download files and documents in a team safe (using SecureViewer or mobile app access). He or she cannot edit existing nor upload new files to the safe. Moreover a viewer cannot edit, add or remove team safe members.
  • Restricted Viewer
    A restricted viewer can only read documents (using SecureViewer or mobile app access), but not download these. This role can be assigned to protect sensitive content from a team safe from extraction. Moreover a restricted viewer cannot edit, add or remove team safe members.
  • Archiver
    An archiver can view, download and upload files, but not edit or delete them. With these permissions, this member will automatically treat a team safe as a so-called digital archive. However, strictly speaking, it is not a digital archive unless all members of the team safe are assigned the archiver role and you have requested SecureSafe to formally change the team safe into a digital archive.

An administrator of a team safe can always change the role and rights of another member. To do so follow these steps:

  • Log in to your SecureSafe via any web browser.
  • Go to the dashboard overview by clicking the SecureSafe logo in the upper left-hand corner of your screen.
  • Choose the team safe in which you would like to edit the role of a member.
  • Click the member’s icon in the left-hand side (illustrated by two silhouettes).
  • Right click the name of the team member, whose role you want to edit and click “Edit”.
  • In the window that appears, choose the appropriate role for the member in the drop-down menu labelled “Role”.
  • Hit "Save" and the new role will apply instantly.

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To add more members to a team safe, simply follow these steps:

  • Log in to your SecureSafe from your Mac/PC.
  • Select the dropdown menu in the upper left-hand corner and choose the team safe that you want to add more members to.
  • Go to “Settings”, then choose “Upgrade/Renew”.
  • From here, adjust the member count of your team safe as desired.
  • Select your preferred currency, then click “Continue”.
  • If you would like an invoice receipt, select “Yes”. Provide your company details in the form that appears, then click “Save”.
  • Choose your preferred payment method to be redirected to our payment system and complete your purchase.

If you would like to upgrade your shared storage quota, please contact us at Turn on Javascript! and we’ll be happy to help you.

To add more members to a team safe, simply follow these steps:

  • Log in to your SecureSafe from your Mac/PC.
  • Select the dropdown menu in the upper left-hand corner and choose the team safe that you want to add more members to.
  • Go to “Settings”, then choose “Upgrade/Renew”.
  • From here, adjust the member count of your team safe as desired.
  • Select your preferred currency, then click “Continue”.
  • If you would like an invoice receipt, select “Yes”. Provide your company details in the form that appears, then click “Save”.
  • Choose your preferred payment method to be redirected to our payment system and complete your purchase.

If you would like to upgrade your shared storage quota, please contact us at Turn on Javascript! and we’ll be happy to help you.


Quicklink

To renew / prolong one of your existing team safes, simply follow these steps:

  • Log in to your SecureSafe from your Mac/PC.
  • Select the dropdown menu in the upper left-hand corner and choose the team safe you want to upgrade or renew.
  • Go to “Settings”, then choose “Upgrade/Renew”.
  • Adjust the subscription duration as neeeded. The additional subscription will be added on top of already purchased subscription.
  • Select your preferred currency, then click “Continue”.
  • If you would like an invoice receipt, select “Yes”. Provide your company details in the form that appears, then click “Save”.
  • Choose your preferred payment method to be redirected to our payment system and complete your purchase.

If you would like to upgrade your shared storage quota, please contact us at Turn on Javascript! and we’ll be happy to help you.

To renew / prolong one of your existing team safes, simply follow these steps:

  • Log in to your SecureSafe from your Mac/PC.
  • Select the dropdown menu in the upper left-hand corner and choose the team safe you want to upgrade or renew.
  • Go to “Settings”, then choose “Upgrade/Renew”.
  • Adjust the subscription duration as neeeded. The additional subscription will be added on top of already purchased subscription.
  • Select your preferred currency, then click “Continue”.
  • If you would like an invoice receipt, select “Yes”. Provide your company details in the form that appears, then click “Save”.
  • Choose your preferred payment method to be redirected to our payment system and complete your purchase.

If you would like to upgrade your shared storage quota, please contact us at Turn on Javascript! and we’ll be happy to help you.


Quicklink

If you do not yet have a SecureSafe account, use the voucher to create a new account:

  1. Create a SecureSafe account via the following link.
  2. Download the recovery code as a PDF file and print it out.
  3. Choose your preferred subscription level. For a team safe, the FREE account will suffice.
  4. Now click on the golden “Private safe” button.
  5. Click on the golden “Create” button in the drop-down menu.
  6. Enter a team safe name and a nickname.
  7. Now choose “Redeem voucher” and enter the voucher code in the relevant field.
  8. Click on the “Done” button to finish creating your test team safe.

With an existing SecureSafe account:

  1. Log in to your SecureSafe account with your preferred browser.
  2. Now click on the golden “Private safe” button.
  3. Click on the golden “Create” button in the drop-down menu.
  4. Enter a team safe name and a nickname.
  5. Now choose “Redeem voucher” and enter the voucher code in the relevant field.
  6. Click on the “Done” button to finish creating your test team safe.

If you do not yet have a SecureSafe account, use the voucher to create a new account:

  1. Create a SecureSafe account via the following link.
  2. Download the recovery code as a PDF file and print it out.
  3. Choose your preferred subscription level. For a team safe, the FREE account will suffice.
  4. Now click on the golden “Private safe” button.
  5. Click on the golden “Create” button in the drop-down menu.
  6. Enter a team safe name and a nickname.
  7. Now choose “Redeem voucher” and enter the voucher code in the relevant field.
  8. Click on the “Done” button to finish creating your test team safe.

With an existing SecureSafe account:

  1. Log in to your SecureSafe account with your preferred browser.
  2. Now click on the golden “Private safe” button.
  3. Click on the golden “Create” button in the drop-down menu.
  4. Enter a team safe name and a nickname.
  5. Now choose “Redeem voucher” and enter the voucher code in the relevant field.
  6. Click on the “Done” button to finish creating your test team safe.

Quicklink

If you would like to upgrade your shared storage quota, contact us at Turn on Javascript!Turn on Javascript! and we will be happy to help you.

If you would like to upgrade your shared storage quota, contact us at Turn on Javascript!Turn on Javascript! and we will be happy to help you.


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