I forgot my username – what can I do?

We recommend that you log in to the email account that is connected to the email address you used to create your SecureSafe. Search for “SecureSafe welcome” and you are likely to find the welcome email that we sent you when you created your SecureSafe. This email will contain your username.

If you cannot find this email, we recommend using your recovery code to regain access to your SecureSafe. On your printout of the PDF document containing the code, you will find instructions on how to use the recovery code. If you follow these instructions, you will be able to retrieve your username.

If you have neither your welcome email, nor your recovery code, please contact our support team via this contact form.