How can I reset my account if I forgot my password?

To reset your account, follow these steps:

  1. Find your recovery code document / PDF.
  2. Go to:
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Continue”.
  5. You can now specify a new password and regain access to your account.

Due to our zero knowledge system architecture it is not possible for SecureSafe to reset your password nor can we send you a copy of your unique recovery code. We simply do not store your password anywhere in our system. Without your password or recovery code, your data will therefore be irretrievably lost.