I do not receive a text message / SMS on my cell phone and I cannot log in.

This problem may be caused by several different circumstances. Here are some steps that may fix it:

  • Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
  • Customers from Switzerland: Please contact eCall directly by e-mail.
  • Wait a short time. Depending on the phone provider and country, it can sometimes take a little longer until the SMS is received.
  • You are in an area or room without cellular reception. Make sure that your cell phone has reception.
  • You have entered an incorrect cell phone number.
  • Try accessing again at another time or from another location.