Frequently Asked Questions

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  • General Questions

  • Is SecureSafe safe? Open or Close

    SecureSafe has made it top priority to ensure the maximum possible security and confidentiality of your data. SecureSafe itself is not able to view your data at any time. For further information about the security measures behind SecureSafe, please see Security.

  • How does SecureSafe work? Open or Close

    SecureSafe is a highly secure online storage of your important documents and passwords. What is more, SecureSafe allows you to specify who is to be given access to which data, later on, as beneficiaries. Take the following steps to do this:

    • Store your documents in the SecureSafe safe (upload), and enter the important user names / passwords.
    • Specify who the beneficiaries are, that means the persons who are to receive data later on.
    • Assign data to the beneficiaries. Who is to be given which documents and passwords.
    • Print out what is referred to as the activation code. This is the code which will be used to start the data inheritance, built-in DataInherit-function.
    • Designate one or more trusted persons, to whom you hand over the printed activation code.
    • As a safety measure print out the recovery code. You will need this if you ever happen to forget the user name/password of your SecureSafe account. (SecureSafe has no access at all to the data or passwords, and cannot do anything for you without this recovery code should you no longer have any access).
    • Turn on the data inheritance.
  • Why is the SecureSafe FREE available free of charge? Open or Close

    The business model of SecureSafe is "Freemium" (Free and Pro). Although many of our users have a free SecureSafe account, customers can also purchase one of our premium packages if they would like to receive more functionality such as increased data storage etc. Essentially, we rely on paying customers, but we also offer a fully comprehensive highly secure basic service to customers who may eventually upgrade to one of our paid for accounts. Our customers can also keep their free account for life.

  • What is the recovery code? Open or Close

    The login recovery code allows you to gain access to your account, if you have, for example, forgotten your username or password. You will find detailed information under “Questions about resetting the account”. SecureSafe has no access at all to your data or passwords. SecureSafe can not reset your password. Without the recovery code and with out valid username-password combination, you will need to create a new data safe. You find your recovery when you are logged into your account, under "My Account" -> "Recovery". You can use the recovery code under https://www.securesafe.com/recover

    You will find detailed information under “Questions about resetting the account”.

  • What is an activation code? Open or Close

    The activation code is a PDF document (usually printed out on a sheet of paper), which contains the 36-figure code. If someone enters this activation code on the SecureSafe homepage, this starts the data inheritance process. (If it is an erroneous activation the account holder can stop the data inheritance from taking place).

  • What does "Error #2038" mean? Open or Close

    The error #2038 is a generic error code, that occurs if something goes wrong during an upload.

    Possible root causes are:

    • a security software (e.g. a virus scanner) running on your computer that monitors and blocks the upload
    • a plugin of your browser blocks the upload
    • you are using a proxy-server that blocks the upload
    • the Adobe Flash Player on your computer is configured in such a way that it does not allow uploads
    • the internet connection has been interrupted

    The following steps might help fixing the issue:

    • Make sure that you are running the latest version of the Adobe Flash Player
    • Try to upload the same file using a different browser
    • If the upload still fails, try to upload the file on a different computer
  • How to clear my browser cache? Open or Close

    Instructions for clearing your browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

  • On which devices can I use SecureSafe? Open or Close

    Secure Safe is available on various devices and platforms. You do not have different SecureSafe accounts, but can use SecureSafe with a single username and password on all devices and apps. This not only simplifies password management, but also makes sure that you can access all your important data at any time everywhere. Secure Safe is currently available on the following devices and platforms:

    • PC / Mac: Use our web application
    • iOS (iPad, iPhone, iPod): Use our iOS app from the Apple App Store
    • Android (Phone and Tablet): Use our Android app from Google Play
  • Questions about Login and Account Management

  • Why do I have to enter my email address and my mobile number? Open or Close

    SecureSafe needs your email address to be able to contact you in case the data-inheritance process was activated by one of your trust-persons on your account and send you an update email once or twice per year, where the new features are announced.

    SecureSafe needs your mobile number to be able to contact you in case the data-inheritance process was activated by one of your trust-persons on your account and to send you authentication codes via text message (in case you chose the corresponding authentication method).

  • I’ve lost my password/ my user name! Open or Close

    If you are no longer able to log in to SecureSafe, your recovery code is absolutely the only way you can access your account again. SecureSafe is unable to see any of your data or even password. For this reason it is also completely impossible for SecureSafe to help you to log in if you have neither the password nor the recovery code.

    If you only forgot your username SecureSafe personel can possibly help you in case you have registered your email address or your mobile number.

  • I forgot my user name, what can I do? Open or Close

    If you have forgotten the username please contact support (at) SecureSafe.com, from the same email address that you have used when registering the account.

     

  • How does the login method with user name/ password plus the additional SMS message work? Open or Close

    Besides the normal method of authentication with a user name/password, SecureSafe offers another variant, which provides even greater security. With this method, after entering the user name and password for logging in, a short SMS is sent to your mobile phone. You need this code in order to identify yourself.

    Even if someone finds out your user name and your password, he would not be able to get at your data because he does not have access to your mobile telephone.

    If you select “My Account” in the top right-hand corner of the application, you can switch on this variant under the “Login&Password” tab. Please make sure, that you have also selected the country where the phone is registered.

  • I am not getting any SMS on my mobile phone and I am not able to log in! Open or Close

    If you do not receive an SMS this can be for one of several reasons:

    • You have lost (or temporarily do not have access to) your phone
    • You have chosen the normal log-in variant without additional SMS authentication.
    • Wait for a while. Depending on the telephone provider and country it may take a bit longer for the SMS to arrive.
    • You are in a region or a room where there is no signal reception. Check whether your mobile phone is receiving a signal.
    • You have entered an incorrect mobile phone number.
    • Try again to get a signal at another time later on or from a different location.

    If you are no longer able to dial in despite trying several times from different locations, then you will have to reset your account using the recovery code in order to regain full access. Further information under “Questions About Resetting the Account”.

  • I do not have any signal on my mobile phone, how can I log on? Open or Close

    If you have selected the variant with authentication by user name/password and SMS, and you have no reception on your mobile, then you have to try again to get a signal from another location or, if that does not work, reset your account by using the recovery code. Further information on this under “Questions About Resetting the Account”.

  • How can I activate the SMS based authentication? Open or Close

    In your SecureSafe account you will find at the top right-hand corner the “My Account” panel. Under the “Login&Password” tab you can choose how you would like to log in. Please make sure you select the country where the phone is registered as well.

  • How can I delete my account? Open or Close

    Account owners can delete their own account, by logging in, opening the "My Account" dialog, choosing the tab "My Account" and pressing the button "Delete Account". If you forgot your password, send an email to "support (at) SecureSafe.com" with a body text that requests the account deletion and mentions your username.

  • How can I upgrade my account? Open or Close

    If you would like to upgrade your account: 

    • On your PC / Mac go to www.securesafe.com/mylogin 
    • Login using your SecureSafe user ID and password
    • Click on "My Account" (in the upper right corner)
    • Select the tab "Upgrade"
    • A dialog will appear that lets you choose the desired account type
    • Enter voucher code (if available)
    • Click on the "Upgrade" button and you will be guided to the payment system. 

    Please find an overview of our price plans here

  • What can I do if I lost my mobile phone and want to login with strong authentication? Open or Close

    With the browser on your PC/Mac visit the website https://www.securesafe.com/recover and enter the recovery code. After the correct entry, the system will disable the 2 factor (text message based mTAN) authentication until you switch it on again manually in the security settings).

  • What happens at the end of my paid subscription? Open or Close

    Let us assume that today you subscribe for a 1 year silver account:

    • in 11 months from here (meaning 1 month before end of subscription) you will be notified each time you login that your subscription is going to expire
    • after the login you will also see that the account status indicator shows a warning flag
    • additionally, we will remind you of the upcoming account expiration by e-mail
    • after the account has expired you can at login time renew the account but you cannot use the account anymore (until you renewed)
    • your credit card will NOT be automatically charged
  • Questions about the Password Safe

  • How can I sort the password entries? Open or Close

    By clicking into the table column headings you can sort the table alphabetically along the corresponding column. Further sorting/categorization mechanisms will follow in the near future. If you have further questions/suggestions for the Password Manager, please send an email to: support (at) SecureSafe.com.

  • How can I import existing password lists? Open or Close

    Importing and exporting can currently be done on the web-interface that you access with the browser on your PC/Mac. The iPhone app does not yet support importing / exporting passwords.

    Under the menu item "More Actions" you will find an item "Import passwords". Choose this menu item and a file-selection dialog will allow you to specify a file to import. The contents of the previously selected file is now shown in the preview table. Each row in the preview table represents a password entry to import. Adjust the import options until the preview contents looks correct. Arrange the rows to match them with the predefined header fields. It it important to select the right character-set otherwise special characters might be translated wrongly. At the moment SecureSafe supports the CSV (Comma Separated Values) text file that contains one password entry per row, fields are separated by a separator character (comma, semi-colon, tab).

  • How can I export all my passwords? Open or Close

    Importing and exporting can currently be done on the web-interface that you access with the browser on your PC/Mac. The iPhone app does not yet support importing / exporting passwords.

    Under the menu item "More Actions" you will find an item "Export passwords". Choose this menu item and a new dialog will allow you to specify a the export format. At the moment SecureSafe supports the CSV (Comma Separated Values) text file that contains one password entry per row, fields are separated by a separator character (comma, semi-colon, tab). You can choose the separator character and you can choose how special characters shall be encoded. The CSV formatted file can then for example be imported into a spreadsheet (e.g. Excel) program for further manual processing.

  • FAQs about Notifications

  • What are notifications and what kind of information do they contain? Open or Close

    Notifications inform you about certain activities in your tabs. You can choose for each tab individually if you wish to be notified. Tabs are Team-Spaces or special inboxes which allow you to share data or receive data. Tabs are located to the right of your Private-Safe in the main menu.

    You are notified when third parties upload files, delete files by emptying the trash, or accept your invitation to a Team-Space. You are not notified about your own activities or the activities taking place in your Private-Safe.

  • Where can I find details about individual notifications? Open or Close

    You will find details about individual notifications in the Activity Viewer in the left navigation bar of the respective tab.

  • How can I activate/deactivate notifications? Open or Close

    Notifications are deactivated by default. You can activate notifications for each tab individually in the respective tab’s settings.

    Notifications are activated by changing the notification frequency settings from Never to Immediate, Daily or Weekly.

    Never means, notifications are deactivated.

    Immediate means, you are notified within a few minutes about activities taking place in a tab.

    Daily means, you are notified once per day about activities taking place in a tab.

    Weekly means, you are notified once per week about activities taking place in a tab.

  • Can I activate the notifications for each tab individually? Open or Close

    Absolutely, notifications can be set individually for each tab. Thereby you can choose which Team-Space/inbox you wish to be notified about.

  • How can I change the email address for receiving notifications? Open or Close

    The email address for receiving notifications is the email address you are using for your SecureSafe account. You can change this email address in the settings of your account or in the notifications menu of each tab.

  • Is it possible to activate the notifications function on iOS/Android? Open or Close

    Currently this function is only available for our web application which can be accessed on any PC/Mac.

  • Questions about the Mail-In function

  • How can I copy files from my Mail-In inbox to my File Safe? Open or Close

    1. Highlight the file you wish to copy. 
    2. Using the More Menu or the Context Menu (right mouse button), select one of the following options:
    a) Cut Items (file is deleted in step (3) of the mailbox 
    b) Copy Items (file is deposited in Step (3) of the mailbox) 
    3. Navigate to the File Safe and select the folder that you wish to copy the file into.
    4. Select Paste Items on the More Menu or the content menu (right mouse button) to complete the action.

    Find more information about the Mail-In function also in our Online Support Center.

  • How can I send data to my SecureSafe using email? Open or Close

    Click on the menu item "Mail-In" under Password Safe. Set the Mail-In function switch to activate. Your SecureSafe email address is now displayed. You can use this address to have emails delivered directly to your SecureSafe.

    Find more information about the Mail-In function also in our Online Support Center.

  • What is the maximum file size for Mail-In delivery? Open or Close

    The maximum file size depends on your mailing provider. Our servers allow emails with a max. message size of 50 Megabytes. 

    Find more information about the Mail-In function also in our Online Support Center.

  • How can I activate the Mail-In function for iOS/Android? Open or Close

    At this time, the Mail-In function can only be activated via PC or Mac as follows below:

    1. Please login to your SecureSafe through our web application.
    2. Click on the new menu item "Mail-In" under Password Safe. 
    3. Set the Mail-In function switch to activate.
    4. Your Mail-In email address is now displayed. You can use this address to have emails delivered directly to your SecureSafe. 

    Find more information about the Mail-In function also in our Online Support Center.

  • Is sending confidential data to my Mail-In address safe? Open or Close

    As the transmission of data via email can be subject to security risks, we cannot guarantee the security of your data until it is securely delivered into your SecureSafe. For highly confidential information we suggest continuing to use the standard file upload process. 

    Find more information about the Mail-In function also in our Online Support Center.

  • My emails do not show in my Mail-In inbox, what can I do? Open or Close

    To ensure the best possible level of Spam protection, we have various measures working in the background to protect your data. One consequence of these security measures is that there may be a delay in processing your emails whilst the sender is verified. This process may take up to 30 minutes and will be reduced for each subsequent delivery until it takes only 30 seconds to complete this process.

    NOTE: To update your SecureSafe built-in functions use the circular arrow at the top right of your safe or the refresh button (not the browser function). 

  • Questions about the File Safe

  • How do I copy a document from my computer to SecureSafe (upload)? Open or Close

    Click on the “Upload” button and select the desired document from your PC. The document will be transferred in encoded form to the SecureSafe data-safe. Once it is there, you can move it to the right folder.

  • Can I copy several documents at the same time to SecureSafe (upload)? Open or Close

    Yes. You can quite easily select several documents at once, by using the Ctrl key (Windows), or Command key (MacOS). Alternatively, use the shift key for a group of documents, or Ctrl-A (Windows), or Command-A (MacOS), to select all the documents in a folder simultaneously.

  • How do I copy a whole folder from my computer to SecureSafe (upload)? Open or Close

    It is not possible to directly select whole folders because of a limitation in the operating system. You can, however, compress the desired folder as a ZIP file directly on your own operating system (generate a document with the extension “.zip”), and then upload this ZIP file. For example, in Windows, use the right mouse key / send to / compressed ZIP folder. The compression also has the added advantage of allowing a faster upload. After the upload, you can either leave the ZIP folder as it is in the SecureSafe safe, or unzip it and restore the original document/folder structure. In SecureSafe, select the ZIP folder, then right click on the mouse / extract all.

  • How do I put a document from my safe onto my computer (download)? Open or Close

    Either double-click the document, or select it and click on the “Download” button. If you select and download entire folders, then the entire contents are automatically zipped and downloaded to your PC as a single compressed document with the extension “.zip”. Once there, this ZIP file can be unpacked by double-clicking on it.

  • What is the maximal file-size for uploads? Open or Close

    The maximal file size is 2 Gigabytes. Please be aware that if you have a regular internet connection at home (with for example 10mbit/s download and 1mbit/s upload)  the upload of a single 2 Gigabyte file can take many hours.

  • What are the search criteria that I can use? Open or Close

    You can search for specific file names and file types.

  • Can I search for contents located in my files? Open or Close

    No.

  • Which folder is being searched? Open or Close

    The respective folder, which you are currently viewing, will be searched.

  • How can I search my entire File-Safe? Open or Close

    Please, click on the All Files button, which is located above the trash icon in the left sidebar, and then start your search. Your entire Online Storage is now being searched.

  • Is the File-Safe search function also available on iOS/Android? Open or Close

    Currently this function is only available for our web application which can be accessed on any PC/Mac.

  • Questions about Secure File Transfer

  • How can I send files securely? Open or Close

    The function is automatically integrated into your SecureSafe account. Just select the file to be sent in your SecureSafe and click "Send" on the menu bar. A new window will open and the file will start transmitting.

  • How does SecureSafe protect the sent files? Open or Close

    In contrast to standard email delivery, your files are downloaded by the receiver through the highly secure environment of the SecureSafe service.

    When transferring the file an encrypted copy is created and stored for the recipient in a temporary SecureSafe. As with every SecureSafe application, this temporary safe has a complex encryption that can only be decrypted using a token. This token is contained in the download link (and optional security code).

  • How do I know if the file has been delivered to the receiver? Open or Close

    In your file safe you will find in the lower right-hand corner a "Show Sent Items" button. Click on this to see an overview of all your sent documents including their download status.

  • Can I change files that have already been sent? Open or Close

    If you want to send the recipient an amended version of the file, it is recommended to cancel the delivery and adapt the original file before sending it again. For information on how to cancel a sent file, click here (link to "How can I stop /cancel a sent file").

    For delivery of the file an encrypted copy is stored in a temporary safe. If you change the file afterwards using the original file it will be amended in your SecureSafe, but the encrypted copy will remain the same.

  • How can I stop/cancel a sent file? Open or Close

    In your file safe you will find in the lower right-hand corner a "Show Sent Items" button.When you click on this a list of all your sent documents will appear. Here you can select and delete the file. By choosing this option you will also immediately disable the download link so that it can no longer be used.

  • I made a mistake with the email address/mobile number when sending the file. How can I fix this? Open or Close

    Cancelling email delivery is easy (see also: "How can I stop/cancel a sent file?") .

  • Can I send multiple files at the same time? Open or Close

    Unfortunately, only single files can be sent at the moment. However, we plan to enable multiple file delivery at a future date.

  • I do not know the mobile number of the recipient. How can I send the security code? Open or Close

    As an alternative to SMS delivery, you can also view and copy the security code. To ensure maximum safety for your sent file, we recommend that you do NOT send this code via email to the recipient. Instead, you should use telephone, fax or letter.

  • What is the maximum file size allowed? Open or Close

    The maximum file size allowed is 2GB.

  • Is secure file transfer via iOS/Android possible? Open or Close

    At the moment sending files is only possible through our web application. However, we plan to make mobile use available in the future. It is, however, possible to open the download link on your iOS / Android device and save the file directly into your SecureSafe.

  • Is secure delivery of files also available for Team Spaces? Open or Close

    Yes, you can also send files directly from your Team Space.

  • Can the receiver of the file access my SecureSafe? Open or Close

    No. When delivering the file, an encrypted copy is created and stored in a secure temporary safe. The receiver can only use the download link (and the optional security codes) to access the file in the temporary safe.

  • Can SecureSafe view the sent files? Open or Close

    No. Sent files are like any other SecureSafe data; encrypted so that not even our own staff can see the contents.

  • Why is standard file transfer via email unsafe? Open or Close

    Many mail servers used for sending and receiving emails store emails in an unencrypted format. Therefore, access to email attachments and content is easy and difficult to restrict.

    Even exchanging data between mail servers can create security risks. Third parties can gain undetected access to the emails and access content as they are unencrypted. Emails sent without PGP or S/MIME encryption is considered extremely unsafe.

  • Why is file exchange through other cloud solutions not as secure? Open or Close

    Many cloud services state that they encrypt the customer data. However, any service that can reset your password is also able to decode the data stored in your account and therefore access it.

    Unlike many similar service providers SecureSafe not only relies on the highest encryption standards, but also CANNOT reset your password so therefore can never access your stored data.

    Lastly, the legal jurisdiction of most large Internet storage services is in the U.S., where it is commonly known that privacy laws are not strict. As a Swiss-based service provider, SecureSafe saves your data exclusively in highly secure Swiss data centers and has its legal jurisdiction in Switzerland. This enables us to guarantee maximum security of your data.

  • Why is file sharing and exchanging through other services not as secure? Open or Close

    The main risk associated with file sharing services is the download link. Anyone who is in possession of the download link, can access the file(s) . If the download link is sent via email, it can be downloaded and the file may be intercepted by third parties.

    To avoid this risk, Secure Safe offers two additional strong protection mechanisms:

    1. Protection of the download link with a security code (only available for SecureSafe SILVER and GOLD customers): only after entering the security code will the download link be released. This security code can be sent to the recipient easily via SMS (recommended) through the application. If the mobile number is not known, telephone, letter and fax are recommended as the other most secure options for delivering the code.
    2. Temporary limitation on the download link: you can choose to limit the availability of the download link from between 10 minutes, 1 day, 1 week or 1 month. For highly sensitive information, it is recommended to set the temporary restriction for the receiver to 10 minutes.
  • Questions about Resetting the Account

  • How can I recover or reset my account if the password/user name has been forgotten? Open or Close

    Follow the directions on your recovery code document: Goto https://www.securesafe.com/recover and enter the 36-character code. You can specify a new password and your mTAN authentication (if it was enabled before) is now disabled

    Please note that it is not possible to reset an account without a recovery code and that SecureSafe has no facilities for doing so. For this reason, it is important that you keep the recovery code safe. The recovery code is offered for download / print-out right after registration. Later you can print / download the recovery code after log-in. In the upper right corner you find the button to activate the "My Account" settings dialog.

  • What is the recovery code? Open or Close

    The login recovery code allows you to gain access to your account, if you have, for example, forgotten your username or password. You will find detailed information under “Questions about resetting the account”. SecureSafe has no access at all to your data or passwords. SecureSafe can not reset your password. Without the recovery code and with out valid username-password combination, you will need to create a new data safe. You find your recovery when you are logged into your account, under "My Account" -> "Recovery". You can use the recovery code under https://www.securesafe.com/recover

    You will find detailed information under “Questions about resetting the account”.

  • Why do I need the recovery code, after all I can simply keep the user name/password in a safe place? Open or Close

    The login recovery code can reset more than just the username and password: an SMS authentication, if one is being used, is also reset (in case, for example, you can no longer access your data because your mobile phone has been lost).

  • After resetting the account do I then have to generate a new recovery code? Open or Close

    No.

  • Questions about Data Inheritance with the built-in DataInherit-function

  • What is data inheritance? Open or Close

    Using this function, you can arrange to have passwords and files passed on automatically and securely to beneficiaries among your family, partners and friends in the case of an emergency or fatality.

    Data inheritance is easy -to- use:

    1. Store documents and passwords in the SecureSafe online safe.
    2. Specify beneficiaries who are to be given access to the data if anything should happen to you.
    3. Allocate your data and passwords to your beneficiaries.
    4. In the event of an emergency, the DataInherit -function guarantees the safe notification of your beneficiaries and the secure transfer of your data.

     

  • What happens to those documents and passwords which I have not assigned to anyone, when the data inheritance is performed? Open or Close

    Documents and passwords which have not been assigned to anyone are securely deleted during the data inheritance, just as the account holder had wished.

  • Who are beneficiaries, and what will they receive? Open or Close

    You specify individuals who are to be recipients, such as people from among your circle of family, partners and friends. You then allocate the various documents and passwords to these individuals. Data which you do not allocate to anyone will be securely deleted in the event of your demise.

  • Who activates the data inheritance? Open or Close

    You specify one or more persons to be authorized activators, such as your life partner or close friends. These beneficiaries will then be able to activate the data inheritance by using an activation code. You do not need a lawyer or other formalities for this process. Improper activation is rendered impossible by the DataInherit safeguarding delay.

  • How are beneficiaries notified? Open or Close

    Beneficiaries will receive the access codes for the files and passwords which you have allocated to them by means of a securely encrypted email or by registered mail sent to any destination worldwide through the Swiss postal service.

  • Do I have to notify my beneficiaries that they will be receiving data from me in the future? Open or Close

    No, you do not have to inform the Beneficiaries that they will be receiving data at a later date. You should, however, regularly check to see that you have entered the correct telephone numbers, email addresses, and also the correct place of residence for your beneficiaries. 

  • What is an Authorized Activator? Open or Close

    Authorized Activators are persons you trust, who are authorized to effect activation; they are those persons to whom you have handed an activation code. These Authorized Activators will then activate the data inheritance according to your wishes. You may designate one or more Authorized Activators. Entry of a single activation code is sufficient to start the data inheritance.

  • How many Authorized Activators do I need? Open or Close

    It can be one or several persons. You can also append the activation code to your will. Entry of a single activation code is sufficient to start the data inheritance.

  • How does the DataInherit- function know when the inheritance process should be started? Open or Close

    As the account owner, you define a person you trust to be your authorized activator. You will hand over instructions and an inheritance activation code to one or several activators (e.g. your business partner, spouse, parents...). In casethe event that anything happens to you, the trusted activator enters the activation code into the system. SecureSafe has a fraud protection system in place that will first warn the account owner that the process has been started. Only if you do not react within a specified time interval (anywhere from minutes to months) will the process be started.

  • What is the safeguarding delay time Open or Close

    The safeguarding delay time serves to prevent the data inheritance from happening without your consent. If one of the Authorized Activators enters the activation code, the safeguarding delay period starts running (e.g. 15 days). During this safeguarding delay period you will be contacted by SecureSafe by email and SMS. If it is an erroneous activation, you simply log in as usual to your SecureSafe account and stop the data inheritance. If the data inheritance has been stopped, confidentiality is guaranteed as before. No data or passwords will have left your data-safe and none of the beneficiaries will have been notified.

  • How do I test the data inheritance? Open or Close

    In the SecureSafe status indicator (bottom right in the SecureSafe application) you can see whether the account is properly set up so that the data inheritance can be performed.

    • If it says “Data inheritance is switched off” or “Warning!”, then click on this text to see the status window. Go through and check the whole status window, until there is a green tick (OK) for the status shown everywhere.
    • If you use the Password-Safe FREE, then make sure you have the “Activation code” which you have printed out handy. Now log out.
    • As described on the activation code document, go to the website https://www.securesafe.com/activate. Now you will see an input field.
    • Enter the 36-figure activation code on the screen.
    • The data inheritance will now be started. As the account holder you will be notified by email and SMS that the inheritance has been initiated. You still have time now to halt this inheritance (should it have been started erroneously). If you do nothing, the data inheritance will be activated at the end of the safeguarding delay time which you yourself have specified in your SecureSafe account.
  • How can I stop the data inheritance process? Open or Close

    You can stop a data inheritance from actually taking place, after it has been started, and you have received the email or the SMS, by simply logging on to your account in the usual way, before the safeguarding delay period chosen by you has expired. After logging on you will see an unmistakable notice informing you that the data inheritance process is running, which you can now simply stop. If the data inheritance is halted, confidentiality is ensured as before. No data and passwords will have left your data-safe and none of the beneficiaries will have been notified.

  • Questions about Security

  • How safe is the login? Open or Close

    SecureSafe has implemented the "secure remote password protocol" (SRP). The method was invented at Stanford University by Tom Wu (RFC 2945). Using SRP SecureSafe provides maximum security against internet threats like eavesdropping and dictionary attacks and still is easy to use. Another important aspect of SRP is that SecureSafe does not need to store your password nor any one-way function of the password anywhere. Consequently, passwords and documents are not exposed to accidental data loss or malicious data-leakage risks.

    More information on this topic under http://en.wikipedia.org/wiki/Secure_remote_password_protocol

  • What is strong SMS authorization? Open or Close

    SecureSafe targets maximum security for our clients. SecureSafe therefore offers to all clients a strong authentication method called mTAN. We recommend to our clients to make use of this additional strong security feature. With mTAN activated the user will be asked at login to type in a one-time password that was delivered to him over the mobile network by text-message (SMS). This so called mTAN is proven to be more secure than many other 2-factor authentication methods such as TAN or iTAN.

    Our 2-factor authentication is included in Password PRO, SILVER and GOLD.

    Read more about DoubleSec

  • What is DoubleSec? Open or Close

    DoubleSec - the unique secure login feature for mobile devices

    What is DoubleSec?
    High security login technology using 2-factor authentication for mobile devices - but as easy as standard username/password!

    What is 2-factor authentication?
    Username/password are still the most common method for authentication of users on the Internet. However, more and more online services are changing over to two-factor authentication to ensure that critical login information can not be detected or intercepted. The first factor is something the user 'knows', such as a user name and password, while the second factor is something that they ‘own’ like an iTAN, a scratchcard or a mobile phone.

    Why are two factors better than one?
    Your account is better protected as a potential attacker would need to be in possession of your username and password as well as your mobile phone before they could log into your account.

    How does two-factor login work with a standard mobile phone?
    After entering username / password you receive an SMS notification within seconds with a 4-digit PIN code. You then simply enter this code manually into your web browser and you are logged into your account.

    Why is DoubleSec better?
    If you login to your SecureSafe account using your mobile phone you need to manually enter the PIN code into the SecureSafe App. With DoubleSec this process is automated after the first time you login using the service as you are given a secret token that is stored on your mobile device and is then refreshed automatically before each future login.

  • How do I enable DoubleSec? Open or Close

    DoubleSec is available to all SecureSafe customers, except for the SecureSafe FREE.  To activate this technology follow these simple steps:

    1. Login to your account using your PC or Mac (not via your iPhone).
    2. Select the top right button “My Account" and then under the “Contact Details” tab add your mobile number if it is not already there.  Under the "Login & Password" tab select “user name and password and SMS delivered one time password”.
    3. If you haven’t already done so, now might be a good time to print your Account Recovery Code and store it in a safe place.
    4. “Save” your settings and then logout.

    Everything is ready: Start the SecureSafe App. Then, after entering username and password, you will receive a PIN code via SMS, enter (once) manually into the app and from now on your mobile device is tied to your account with the highest level of security!

  • Is the data also encrypted in the RAM? Open or Close

    Strong encryption is a core quality and competence of the SecureSafe application. SecureSafe even encrypts passwords in the memory of the user's computer when the SecureSafe password safe is in use. Only when a single password is actually viewed or used by the user it will be temporarily decrypted and displayed.

  • How is the data on the iPhone/iPad/iPod protected? Open or Close

    As in the memory of a user's computer, SecureSafe encrypts all data stored on the iPhone/iPod/iPad using a strong AES-256 key and only decrypts passwords on demand. This makes sure that even if a malicious application on the iPhone/iPod/iPad would be able to read the local SecureSafe data database, it can not access any of the passwords or data stored in it. Also, all SecureSafe passwords and data are secured against iPhone/iPod/iPad-theft that way.

  • How is the transporting of data protected? Open or Close

    SecureSafe uses strong security EV SSL certificates (so called Extended Validation) certificates. You can recognize the certificates in your browser's URL bar, as the company name or the whole URL field is shown with a green background (depending on the browser). All of the data that is passed to SecureSafe servers is encrypted with the strong SSL keys. In addition, using a unique session key that is established in a secure way during each login all password safe entries, meta data and user data is double encrypted, such that even man in the middle attackers targeting the SSL-session cannot access that data. This session-specific key also prevents from replay-attacks because all encrypted data look different during each session. This fact theoretically allows to use the SecureSafe data safe even over channels without SSL protection in a secure way.

  • Which encryption methods are used? Open or Close

    SecureSafe encrypts all user data with highly secure and worldwide acknowledged encryption methods (RFC 2898). Neither hackers nor SecureSafe staff members can ever access user data and information that is stored with SecureSafe. SecureSafe makes use of well-established cryptographic standards such as AES-256 and RSA-2048, without compromise. Both standards provide a proven security for many years to come.

  • How does SecureSafe support me in choosing strong passwords? Open or Close

    SecureSafe designed and developed together with its scientific partner Zurich University of Applied Sciences a new way how to generate easy to memorize (but still strong) passwords and visualize the "how secure the password is" in the most simple way.

  • Do you have redundant SecureSafe datacenter in Switzerland? Open or Close

    The SecureSafe application and data storage – and therefore all client data – are only hosted with highly secure datacenters inside of Switzerland. SecureSafe datacenters further comply with the specific regulations of the Swiss Federal Banking Commission.

  • Is the security of SecureSafe regularly checked? Open or Close

    SecureSafe subscribes to McAfee Secure service that performs vulnerability scans and compliance checks of SecureSafe’s web services on a daily basis. Please see the corresponding seal shown on the bottom of this page. Clicking on the seal will reveal the latest scan reports.

  • Where can I find more information about the security and confidentiality of SecureSafe? Open or Close

    You will find further information about the security measures behind SecureSafe under Security.

  • Questions about the iPad / IPhone app

  • How can I move/rename/delete a file or folder? Open or Close

    Currently this is only in the web gui  available. You can access the web user interface with your Mac / PC under:

    https://www.securesafe.com/mylogin

     

  • How can I import documents to the SecureSafe App? Open or Close

    With the SecureSafe-iOS App, you can upload arbitrary files to your SecureSafe.. Unlike on a normal computer ("Upload"), this process works on iOS slightly different - instead of opening a document in SecureSafe, you need to "pass" this from another app to SecureSafe. Whether that app supports this process is indicated by the presence of the following "Open In"-button:

    iOS "Open In" Button

    Clicking this button will show a list with all those apps which support the appropriate document type - including SecureSafe. In summary, the upload using the "Open In" function works as follows:

    1. Click on the above button in any app
    2. Select "SecureSafe" in the displayed list
    3. Log in to SecureSafe with your username and password
    4. Select the desired file name and destination folder for the document
  • Questions about SecureSafe for Teams

  • What is “SecureSafe for Teams”? Open or Close

    “SecureSafe for Teams is the perfect solution for project teams, SMEs, consultants, administrators and lawyers. The service facilitates the collaboration of teams whose members do not work in the same place or in the same company.

    It is easy to create a team safe. All you need is a private login. You can then simply invite your colleagues or clients to join your team safe to share and access documents.

    Start your 30-day trial to see for yourself!

  • I require “SecureSafe for Teams” for more than 10 users. Does SecureSafe offer discounts for large numbers of users? Open or Close

    Please contact our sales department at sales@securesafe.com to discuss your requirements and we will be happy to make you an offer.

  • Can I use my existing SecureSafe account to join “SecureSafe for Teams”? Open or Close

    Yes. Each member of “SecureSafe for Teams” needs to have a personal SecureSafe login.

    Your personal SecureSafe login gets created when you open a new “SecureSafe for Teams” account. If you have an existing SecureSafe account you can create a team-space within this account - so you only need to remember one login and password. Your team space will appear as a separate tab within your private SecureSafe account so there is a clear separation between your shared and personal documents.

  • Do members of “SecureSafe for Teams” also have private space to store personal data? Open or Close

    Yes. Each member of “SecureSafe for Teams” automatically receives a personal free SecureSafe account with an included team functionality.

    The personal space is only visible to the user of the account. Once logged in, they can access both their personal safe as well as the team safe.

  • What is the difference between a team safe and a private safe? Open or Close

    A private SecureSafe account does not have team functionality.

    With the addition of a team space, you can securely store, share and exchange documents with colleagues and/or customers from a common platform. To open a "SecureSafe for Teams" account you first need to have a personal SecureSafe login.

    Once you are logged in the team folder will appear as a separate tab in your SecureSafe account.

    You are the only person who will see the documents and passwords stored in your private safe.

  • How does the 30-Day Trial work? Open or Close

    Try "SecureSafe for Teams" absolutely free for 30 days. A 30-day trial version can be created for 3 users and has a storage capacity of 100MB.

    After the 30 day trial you can decide whether you want to continue using "SecureSafe for Teams".  If you decide to continue then the data you stored during the trial period will remain in your team safe.

    You can also decide before the end of the 30-day trial to sign-up to the service and add more members.

  • How much storage space do your receive with "SecureSafe for Teams"? Open or Close

    "SecureSafe for Teams" includes a 10 GB data storage capacity so that you will have enough space for all your files without having to worry about storage space ever again.

  • Can data in the team safe also be inherited? Open or Close

    The stored documents in the team safe cannot be inherited. Our Data Inherit function is available exclusively to private SecureSafe accounts.

    If a member leaves the team, you can simply remove them using the administrator rights and add a new member. The new member will automatically have full access to all the documents stored in the team safe.

  • Can I also access my team safe via my iPhone/iPad? Open or Close

    Yes, you can access the stored data in your team safe at anytime and anywhere using an iPhone or an iPad.

  • Can I use "SecureSafe for Teams" if I don’t have a private SecureSafe account? Open or Close

    To use "SecureSafe for Teams" your need to have a private SecureSafe login. "SecureSafe for Teams" will appear in your private SecureSafe as a separate tab so that you only need one login to access your personal and team data.  If you do not wish to have the team space within your private account then you can simply create a second SecureSafe login.

  • How can I remove a team member from the group? Open or Close

    You can remove a member from the team safe at anytime. The administrator of the team simply uses the "Remove Member" button.

  • Can a team member still access data after they have been removed from the team safe? Open or Close

    No. Once a member has been deleted from a team safe they lose all permissions and access to the team safe.  They can, however, continue to use their private SecureSafe.

  • Can I track the activity within the team safe? Open or Close

    Yes, we have included an activty viewer within the service. With the activity viewer you can see which team member last edited or uploaded a document.

  • What are tabs? Open or Close

    Tabs are Team-Spaces or special inboxes which allow you to share data or receive data. Tabs are located to the right of your Private-Safe in the main menu.