FAQ
General questions
I am not getting a text message / SMS on my mobile and cannot log in to my account.
This problem may be caused by several different circumstances. Here are some steps that may fix it:
- Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
- If you have lost your mobile, you will have to use your recovery code to regain access to your safe.
- Depending on your telephone provider and country, it may take a bit longer for the SMS to arrive. Wait for a while to see if this is the case.
- Check whether your mobile phone is receiving a signal. If you don’t have any reception on your phone, you won’t get the additional security code. You will need to move to a spot with better reception.
- If none of the above descriptions fit your issue, we also recommend that you try to log in to your SecureSafe at a later time or from a different location. This may solve the issue.
This problem may be caused by several different circumstances. Here are some steps that may fix it:
- Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.
- If you have lost your mobile, you will have to use your recovery code to regain access to your safe.
- Depending on your telephone provider and country, it may take a bit longer for the SMS to arrive. Wait for a while to see if this is the case.
- Check whether your mobile phone is receiving a signal. If you don’t have any reception on your phone, you won’t get the additional security code. You will need to move to a spot with better reception.
- If none of the above descriptions fit your issue, we also recommend that you try to log in to your SecureSafe at a later time or from a different location. This may solve the issue.
