The SecureSafe Client for PC and Mac

The SecureSafe Client enables you to synchronise all of your SecureSafe files and to access and manage passwords directly from your Windows or Apple computer.

Sync image

Download the SecureSafe Client here

<u>Download SecureSafe for PC</u>

Download SecureSafe for PC

Version 2.2.4 (2016-Nov-29)

System requirements: Windows 7 or later versions

Release notes

SecureSafe for Mac

Download SecureSafe for Mac

Version 2.2.4 (2016-Nov-29)

System requirements: OSX 10.7 or later versions

Release notes

How to install the SecureSafe Client:

PC
Mac

Frequently Asked Questions

  • What is the SecureSafe Client for Mac and PC? Open or Close

    The SecureSafe Client will allow you to sync all of your SecureSafe files to your local Mac or PC. This makes it even easier for you to work with and share files that are stored in your SecureSafe – and to keep them in sync at all times.  


  • The SecureSafe Client – where can I download it? Open or Close
  • How to install the SecureSafe Client on a PC? Open or Close

    This video tutorial will show you how to install the SecureSafe Client to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.

    Are you a Mac user? Learn how to install the client on a Mac here


  • How to install the SecureSafe Client on a Mac? Open or Close

    This video tutorial will show you how to install the SecureSafe Client to start synchronising the files in your online SecureSafe account with dedicated SecureSafe folders on your Mac and vice versa. We will show you how to install the SecureSafe Client from a Mac.

    Are you a Windows user? Learn how to install the client on a PC here


  • I already have an old version of the SecureSafe Client. How can I update? Open or Close

    To update your SecureSafe Client, follow these steps:

    For PC: Start by logging out of the SecureSafe Client. Go to the control panel of your computer and choose "Programs and Features". Search for the SecureSafe icon, click it and choose "Deinstall". Accept to complete the deinstallation of the SecureSafe Client. Now, simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your PC.

    For Mac: Start by logging out of the SecureSafe Client. Go to your applications folder, search for the SecureSafe icon and drag and drop it into your trash. To completely delete the old version, empty trash. Now, you can simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your Mac.  

       


  • The SecureSafe Client isn't working. What can I do? Open or Close
    • The SecureSafe Client may have quit unexpectedly without notifying you as a user. If this seems to have happened, try to reopen it by double clicking the SecureSafe icon in your Programs overview (PC) or applications folder (Mac), then reactivate the client by clicking the yellow "Sync All" button.
    • If you are experiencing any other issues, please contact us at support@securesafe.com. Please include the following information in your email:
      • what operating system are you using (OS, Windows or Linux - including which version)?
      • describe the problem and what steps you went through before it occurred 
      • we are grateful for any screenshots of error messages or what you see on your screen when the problem occurs

  • How often will the SecureSafe Client sync my files? Open or Close

    The SecureSafe client will automatically sync your files every 5 minutes. If wanted, you can also manually set how often you would like the SecureSafe Client to synchronise your files. 

    To do so follow these steps:

    • Log in to the SecureSafe Client.
    • Choose the “Settings” tab.
    • Manually adjust the “Sync Frequency” bar to suit your wishes.

  • In which folder can I find the synced data on my computer? Open or Close

    Your local SecureSafe folders will be easy to identify from other folders on your computer thanks to a SecureSafe icon that will show on any top level folder synced from your safe. 

    Follow these steps to find any of your local SecureSafe folders: 

    • Open the SecureSafe Client (version 2.2.1 or later) 
    • Chose the File Safe tab, then click "Synchronized Folders"  
    • You will see a list of all the items, which you are synchronising between your online SecureSafe account and your Mac/PC
    • Double click on any element in this list and you will be directed to the local folder immediately 

  • How can I adjust the frequency with which the SecureSafe Client syncs my files? Open or Close

    You can manually set how often you would like the SecureSafe Client to synchronise your files. To do so follow these steps:

    • Log in to the SecureSafe Client.
    • Choose the “Settings” tab.
    • Manually adjust the “Sync Frequency” bar to suit your wishes.

  • There are files/folders in my SecureSafe folders that aren't synced. Why might that be? Open or Close

    If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

    You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so: 

    •  / (forward slash)
    •  \ (backslash)
    •  < (less than)
    •  > (greater than)
    •  : (colon)
    •  " (double quote)
    •  | (vertical bar or pipe)
    •  ? (question mark)
    •  * (asterisk)

    Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

    • name begins with or ends with an empty space or tab
    • empty files (size 0 bytes)
    • folders and files with names that contain more than 128 characters 
    • desktop.ini
    • thumbs.db
    • Thumbs.db
    • .ds_store
    • .thumbnails
    • .Temporary Items
    • .Trashes
    • .DS_Store
    • .Document Revisions-V100
    • .fseventd
    • .apdisk
    • .svn
    • .htaccess
    • .securesafe.*
    • .*conflicted copy.*


    Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe. You can read more about the storage quota for each account type here.


  • Will my files still be saved in my SecureSafe if I delete them from the local folder? Open or Close

    All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".


  • How can I add a new Team Space to my local SecureSafe folder? Open or Close

    If a new Team Space is added to your SecureSafe via the web application, you will automatically be asked if and where you would like to synchronise it to your local device (PC or Mac).

    If you neglect this or if you wish to add the Team Space to your local device at a later point in time, follow these steps: 

    • From your PC or Mac, open the SecureSafe Client. 
    • Choose the "File Safe" tab, then click the "Syncronized Folders" section. 
    • Proceed to click on the „+“-sign at the bottom of the sync folders list. 
    • You can now add any Team Space you wish to your list.  

  • How does 2-Factor Authentication work with the SecureSafe Client? Open or Close

    As for our mobile apps, the SecureSafe Client uses DoubleSec for 2-Factor Authentication. When prompted for your login information the first time you open the SecureSafe Client, you will need to enter an additional security code. However, after your first login DoubleSec automises this process for you, so you only need to enter your username and password to access the client even though you have activated 2-factor authentication.


    For more information about DoubleSec, please click here or contact support@securesafe.com.


  • Do you plan to release a Linux Client? Open or Close

    At the moment we're fully focused on improving the Mac/PC Client and for this reason we're not planning to release a Linux Client any time soon. 


  • How is my data protected in transport between SecureSafe and the local folder? Open or Close

    In addition to SSL, your data is protected by a session specific key while being transferred between your online SecureSafe account and your local PC/Mac. This ensures that your data cannot be accessed by anyone but you. 


  • Can the SecureSafe Client be used behind a proxy server? Open or Close

    Yes, the SecureSafe Client behaves transparently behind a proxy server i. e. it uses the settings that are configured in the operating system. We have successfully tested a range of HTTP proxies. Should you encounter issues with a distinct product, please make sure that the SecureSafe URLs are not blocked.


  • How can I remove folders and sub folders from the sync folder list? Open or Close

    You decide, which folders and sub folders you want to synchronise between your online SecureSafe account and your PC/Mac and which ones should only be stored in your online SecureSafe. To stop synchronising chosen sub folders, you need to reorganise your SecureSafe. The easiest way to to this is by following these steps:

    • Before you do anything else, we recommend that you create a backup of the current folder structure, which you would like to make changes to. This is simply an additional safety measure. You can delete the backup completely once you have successfully adapted your sync folder list and all changes appear correctly in your web account, in the SecureSafe Client and on your PC/Mac.  
    • STEP 1: Adapt your local SecureSafe folder 
      • From you PC/Mac, go to the SecureSafe folder in which you would like to make changes. Be aware that this must be a folder equivalent to a tab in your online SecureSafe account - for example the folder representing your "Private Safe" or one of your Team Spaces. In the image below the local folder for "Private SecureSafe" has been chosen. 

      FAQs/5 Private SecureSafe in local folder.png
        

      • Create two new sub folders in this folder. We suggest you name one "Folders_Synced" and the other "Folders_Not_Synced"

      FAQs/6 Create two new folders locally.png
        

      • Move all the sub folders you want to synchronise into the first folder (in the example the folder called "Folders_Synced").  
      • Move all the sub folders you do not want to synchronise into the second folder (in the example the folder called "Folders_Not_Synced").

      FAQs/9 Overview of the new organisation locally.png
        

      • Double check that you have organised the folders according to your wishes. 

                   

    • STEP 2: Make changes in your SecureSafe Client 
      • Log in to the SecureSafe Client, choose the tab "File Safe", go to the section "Synced Folders" and choose the folder you have just made changes to. Click the grey "Sync"-button to synchronise these changes with your online account.

        FAQs/Sync_2.1.7_FAQ.png  

      • Once the synchronisation is complete, click the minus sign at the bottom of the sync folder list to remove the item from your sync folder list. 
      • A dialog box appears asking if you want to remove the item from the sync folder list. Choose "Yes".

        FAQs/Sync_2.1.7_FAQ_Remove_Folder.png

      • Now click the plus sign at the bottom of the sync folder list. 
      • In the dialog box that appears, choose the folder, which you have just edited (in the example the "Private SecureSafe"). Then click "Next".
      • Another dialog box appears. Here, click the dropdown menu "Folder in Safe" and choose "Select Specific Folder".   

        FAQs/Sync_2.1.7_FAQ_Select_Folder.png

      • Wait a minute for a new dialog box to appear, then choose the sub folder you have created for folders you want to synchronise (in the example the folder called "Folders_Synced"). 

        FAQs/Sync_2.1.7_FAQ_Synced_Folder.png

      • Go on to click "Select". Be aware that the SecureSafe Client perceives this as a completely new folder to be synchronised. Hence it will create a new local folder and a unique name for it. See example below where the folder name has automatically been changed from "Private SecureSafe" to "Private SecureSafe 2". Please, do not try to change this back to the original name.

        FAQs/Sync_2.1.7_FAQ_Ready_to_sync.png

      • Finish by choosing "Save".
      • A dialog box appears informing you that the local folder "Folders_Synced" does not exist. It asks if you would like to create it. Choose "yes". 
      • You will now see the new item in your sync folder list (in the image it is called "Private SecureSafe/Folders-Synced). Click "Sync" to synchronise its content to your new local folder and your online account. Wait until the synchronisation has finished completely. 

        FAQs/Sync_2.1.7_FAQ_Synced.png

      • This new folder and all of it's sub folders will be synchronised between your computer and your SecureSafe account online in the future. 
      • The other folder (named "Folders_Not_Synced" in the example) will only be kept in your online SecureSafe account. Nb: If you want to add files to it in the future, you will have to log in to your SecureSafe to manually upload these. 
      • To avoid confusion we strongly recommend that you now delete the old folder (in the example the folder "Private SecureSafe") from your PC or Mac completely i .e by move it to trash and choose "Empty trash".

      You can read more about the SecureSafe Client here. 


  • How can I move a folder that I’m synchronising with the SecureSafe Client? Open or Close
    • Log in to the SecureSafe Client from your PC or Mac.
    • Choose the tab "File Safe". Here you will see a list of all the parts of your SecureSafe that you are currently synchronising between your PC/Mac and the SecureSafe web application. For example, the image below shows that the top level folders “Client Miller”, “Internal Collaboration”, “Mail In” and “Private SecureSafe” are being synchronised.
    • Following the example above, if you wanted to move the folder "Client Miller" to a new location on your PC/Mac, you would go to its current location on your Mac/PC by double clicking the item „Client Miller “ (marked with dark grey in the image above).
    • Now you can move the folder to anywhere you would like on your computer.
    • After moving the folder, it is very important to manually instruct the SecureSafe Client where to find it for future synchronisation. To do so, go back to the SecureSafe Client and make sure you have still chosen the tab "File Safe". 
    • Go to the "Synchronised Folders" section of the file safe. 
    • Choose the folder that you have just moved to a new location. 
    • Click on the minus sign (bottom of the sync folder list) to remove it from the list. 
    • In the dialog box that appears, choose “yes” to confirm the action.
    • Now click the plus sign (bottom of the sync folder list) and add the very same folder to the sync list again. 
    • In the dialog box that appears, choose the folder and click “Next”.
    • You can now adjust the local path for the folder so the SecureSafe Client knows its new location. (The image below shows where to click to adjust the path).

    • Once you have adjusted the local path to match the new location, choose “Save”. 
    • A dialog box opens asking you to create the folder locally. Choose “yes” to complete the action.
    • Done! The SecureSafe Client will synchronise your folder from its new location in the future.

       

    If you would like to move more than one folder to a new location, you can do so at the same time. Simply remember to always log in to the SecureSafe Client, remove the folder your have adjusted from the sync folder list and ad it again with its new local path to ensure that the client will keep synchronising it.

       
    Read more about the SecureSafe Client here


  • I get the message "Folder already synced" when I try to add a folder to the sync list. What to do? Open or Close

    Do you have a folder on your PC or Mac with a SecureSafe icon that does not appear in the sync folder list of your SecureSafe? If you try to add such a folder to your sync folder list, the SecureSafe Client will show the error message „This folder is already being synchronised“. here's what to do:
      

    If you want to add a top level folder (equivalent to your Private Safe, Mail-In or a Team-Space in your online SecureSafe account):

    • On your PC/Mac, rename the top level folder that you cannot add to your sync folder list (for example call it "ExistingName_1").
    • Log in to the SecureSafe Client and click on the tab "File Safe" tab, then click "Synchronized Folders".
    • Click the plus sign at the bottom of the sync folder list.
    • In the dialog box that appears, choose the top level folder that you have just renamed to the list and add it to your sync folder list.
    • Make sure to define the correct path for the folder under "Local Folder". This ensures that the SecureSafe Clients know where to find the folder locally.  
    • Click "Save" to save all changes made. 
       

    If you want to add a sub folder: 

    • On your PC/Mac, go to the local SecureSafe folder, which you cannot add to the sync folder list because the SecureSafe Client has registered it as "already synced". 
    • Rename the folder (for example: ExistingName_1).
    • In the SecureSafe Client, go to the tab „File Safe“ and choose the section "Synchronized Folders".
    • Click the plus sign at the bottom of the sync folder list.
    • In the dialog box that appears, choose the top level folder which includes the sub folder you have just renamed. 
    • Now click "Next".
    • Another dialog box appears. Here, click the dropdown menu "Folder in Safe" and choose "Select Specific Folder".
    • Wait a minute for a new dialog box to appear, then choose the sub folder you have renamed (be aware that it will appear here with its original name).
    • Finish by defining the new path for the local folder under "Local Folder". This ensures that the SecureSafe Clients know where to find the folder locally.
    • Click "Save" to save all changes made.

  • How to uninstall the SecureSafe Client on a Mac Open or Close
    • Log in to the SecureSafe Client from your Mac
    • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
    • Once the synchronisation is complete, choose the „File Sync Settings“ tab 
    • Click each item on the list, then click the minus button at the end of the list to remove the item (items must be removed one by one) 
    • Once the item list is empty, log out of the SecureSafe Client 
    • Proceed by deleting all the folders that have been created by the SecureSafe Client on your Mac
    • You are now ready to uninstall the SecureSafe Client 
    • To make sure that all settings from the SecureSafe Client are completely deleted, download and install the tool AppZapper for free here: http://www.appzapper.com/ (you may also use other uninstall tools if preferred) 
    • Once you have installed AppZapper, open it. From your applications folder, drag and drop you SecureSafe application to the AppZapper. 
    • This will allow you to completely uninstall the SecureSafe Client including all hidden settings made by it
    • If you would like to reinstall the SecureSafe Client, please follow these instructions

    For more information about the SecureSafe Client, please click here


  • How to uninstall the SecureSafe Client on a PC Open or Close
    • Log in to the SecureSafe Client from your PC
    • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
    • Once the synchronisation is complete, choose the „File Sync Settings“ tab
    • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
    • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
    • Quit the SecureSafe Client (do not just log out, but right click the SecureSafe icon and choose “Quit”)
    • Proceed by deleting all the folders that have been created by the SecureSafe Client on your PC
    • You are now ready to uninstall the SecureSafe Client. To do so, go to the “Control Panel” of your PC
    • From here choose “Programs and features” and search for “SecureSafe” in the list
    • Once you have found the SecureSafe Client, right click it and choose “Uninstall”
    • Accept to uninstall the software and wait until the process is complete
    • To make sure that all settings from the SecureSafe Client are completely deleted from your computer, go to “This PC” and select your Local Disk (C:). 
    • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below) 

    FAQs/SecureSafe-Client-Uninstall.png

    • If you used the option “Login automatically when SecureSafe starts” for the SecureSafe Client, then your credentials are stored in the registry. You can remove them by copy pasting the following text into Command Prompt and hitting enter: "reg DELETE HKCU\Software\DSwiss\securesafe"

    If you would like to reinstall the SecureSafe Client, please follow these instructions


  • How can I rename a synced sub folder? Open or Close

    If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

    • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
    • Then log in to your online SecureSafe account via any browser.
    • Identify the folder you would like to rename.
    • Rename the folder directly in your online account.
    • Now identify the same folder on your PC/Mac and rename it.
    • Check that both folders have been renamed with the exact same name.
    • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.  

  • Can I rename synced folders directly from my PC/Mac? Open or Close

    It is possible to rename synced folders directly from your PC/Mac. However we do not recommend renaming folders from your PC/Mac if:

    • a folders contains a large amount of data
    • a folder contains a complicated folder structure

    If you would like to rename a sub folder (not characterised by a SecureSafe icon), wich contains a large amount of data or a complicated folder structure, please  follow these instructions.

    NB: If a folder has a SecureSafe icon on it, never rename it directly from your PC/Mac. This is a system critical folder and the SecureSafe Client will no longer be able to find it if you do. 


  • I cannot install the latest version of the SecureSafe Client using Windows. What should I do? Open or Close

    This Windows specific problem only occurs if you are using an older version of the operating system such as Windows 7, 8 or 8.1. The problem can be solved by installing the following Windows update on your computer: https://support.microsoft.com/en-us/kb/2999226



  • Why is renaming a synced folder directly from my PC/Mac a problem? Open or Close

    To exemplify, imagine that you rename the folder “Sales_A” to “Sales_B” directly on your PC/Mac. The SecureSafe Client will proceed as follow:

    • Create a completely new, empty folder called “Sales_B”.
    • Delete all contents in the folder called “Sales_A” including subfolders and files from your web account (they will still be kept on your PC/Mac).
    • Upload all sub folders with their content in the new folder “Sales_B”.

    If you renamed a top level folder with many sub folders and files in its folder structure, the complete synchronisation process is likely to be quite lengthy. Furthermore, if you are sharing your files in a Team Space, the process will be run on all team members computers.

    We are working on providing you with an improved version of the SecureSafe Client addressing this issue. Currently the best way to proceed when renaming folders is to follow these instructions.  


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