The SecureSafe Client enables you to synchronise all of your SecureSafe files and to access and manage passwords directly from your Windows or Apple computer.
The SecureSafe Client will allow you to sync all of your SecureSafe files to your local Mac or PC. This makes it even easier for you to work with and share files that are stored in your SecureSafe – and to keep them in sync at all times.
This video tutorial will show you how to install the SecureSafe Client to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.
Are you a Mac user? Learn how to install the client on a Mac here
This video tutorial will show you how to install the SecureSafe Client to start synchronising the files in your online SecureSafe account with dedicated SecureSafe folders on your Mac and vice versa. We will show you how to install the SecureSafe Client from a Mac.
Are you a Windows user? Learn how to install the client on a PC here
To update your SecureSafe Client, follow these steps:
For PC: Start by logging out of the SecureSafe Client. Go to the control panel of your computer and choose "Programs and Features". Search for the SecureSafe icon, click it and choose "Deinstall". Accept to complete the deinstallation of the SecureSafe Client. Now, simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your PC.
For Mac: Start by logging out of the SecureSafe Client. Go to your applications folder, search for the SecureSafe icon and drag and drop it into your trash. To completely delete the old version, empty trash. Now, you can simply follow the above step-by-step tutorial to install the newest version of the SecureSafe Client on your Mac.
The SecureSafe client will automatically sync your files every 5 minutes. If wanted, you can also manually set how often you would like the SecureSafe Client to synchronise your files.
To do so follow these steps:
Your local SecureSafe folders will be easy to identify from other folders on your computer thanks to a SecureSafe icon that will show on any top level folder synced from your safe.
Follow these steps to find any of your local SecureSafe folders:
You can manually set how often you would like the SecureSafe Client to synchronise your files. To do so follow these steps:
If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:
You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:
Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:
Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe. You can read more about the storage quota for each account type here.
All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".
If a new Team Space is added to your SecureSafe via the web application, you will automatically be asked if and where you would like to synchronise it to your local device (PC or Mac).
If you neglect this or if you wish to add the Team Space to your local device at a later point in time, follow these steps:
As for our mobile apps, the SecureSafe Client uses DoubleSec for 2-Factor Authentication. When prompted for your login information the first time you open the SecureSafe Client, you will need to enter an additional security code. However, after your first login DoubleSec automises this process for you, so you only need to enter your username and password to access the client even though you have activated 2-factor authentication.
For more information about DoubleSec, please click here or contact email@example.com.
At the moment we're fully focused on improving the Mac/PC Client and for this reason we're not planning to release a Linux Client any time soon.
In addition to SSL, your data is protected by a session specific key while being transferred between your online SecureSafe account and your local PC/Mac. This ensures that your data cannot be accessed by anyone but you.
Yes, the SecureSafe Client behaves transparently behind a proxy server i. e. it uses the settings that are configured in the operating system. We have successfully tested a range of HTTP proxies. Should you encounter issues with a distinct product, please make sure that the SecureSafe URLs are not blocked.
You decide, which folders and sub folders you want to synchronise between your online SecureSafe account and your PC/Mac and which ones should only be stored in your online SecureSafe. To stop synchronising chosen sub folders, you need to reorganise your SecureSafe. The easiest way to to this is by following these steps:
If you would like to move more than one folder to a new location, you can do so at the same time. Simply remember to always log in to the SecureSafe Client, remove the folder your have adjusted from the sync folder list and ad it again with its new local path to ensure that the client will keep synchronising it.
Do you have a folder on your PC or Mac with a SecureSafe icon that does not appear in the sync folder list of your SecureSafe? If you try to add such a folder to your sync folder list, the SecureSafe Client will show the error message „This folder is already being synchronised“. here's what to do:
If you want to add a top level folder (equivalent to your Private Safe, Mail-In or a Team-Space in your online SecureSafe account):
If you want to add a sub folder:
For more information about the SecureSafe Client, please click here
If you would like to reinstall the SecureSafe Client, please follow these instructions
If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:
It is possible to rename synced folders directly from your PC/Mac. However we do not recommend renaming folders from your PC/Mac if:
If you would like to rename a sub folder (not characterised by a SecureSafe icon), wich contains a large amount of data or a complicated folder structure, please follow these instructions.
NB: If a folder has a SecureSafe icon on it, never rename it directly from your PC/Mac. This is a system critical folder and the SecureSafe Client will no longer be able to find it if you do.
This Windows specific problem only occurs if you are using an older version of the operating system such as Windows 7, 8 or 8.1. The problem can be solved by installing the following Windows update on your computer: https://support.microsoft.com/en-us/kb/2999226
To exemplify, imagine that you rename the folder “Sales_A” to “Sales_B” directly on your PC/Mac. The SecureSafe Client will proceed as follow:
If you renamed a top level folder with many sub folders and files in its folder structure, the complete synchronisation process is likely to be quite lengthy. Furthermore, if you are sharing your files in a Team Space, the process will be run on all team members computers.
We are working on providing you with an improved version of the SecureSafe Client addressing this issue. Currently the best way to proceed when renaming folders is to follow these instructions.