FAQ

Questions about file synchronisation for PC and Mac

Making SecureSafe work with Apple Silicon (M1) Macs

Here is how to install SecureSafe on a Mac running on the latest Apple Silicon M1 chip.

In November 2020, Apple introduced the new M1 Chip architecture, in which apps that rely on virtualization cannot be run. The SecureSafe Desktop App runs a virtual File System when in encrypted mode. Another prominent example of an app that uses a virtual File System is Parallels Desktop.

This is the reason SecureSafe uses FUSE, which is a system extension developed by a third-party developer named Benjamin Fleischer. There is still a bug, however, yet to be fixed by Apple, which can prevent the execution of third-party kernel extensions. Based on information provided by FUSE developer Benjamin Fleischer, this should change in the future. In the meantime, for those who run an M1 Mac, we have explained the workaround below. Follow these instructions and you will have no trouble using your favorite App on an M1 Mac.

Step 1: Go to System Preferences > Security & Privacy.

Go to System Preferences, Security and Privacy

Step 2: Click the padlock icon to make changes.Hit the “Enable System extension” button.

Step 3: Click on the shutdown button to restart your mac.

Step 4: Restart your Mac with reduced security. After the chime, press and hold the power button until you see the startup options. The startup options will then appear. Use “reduced security”. Go to Utilities > Startup Security Utility and select “Reduced Security”. Activate both checkboxes and hit OK. Select an admin user and click Next; then type in the password when requested.

Select an admin user and click Next; then type in the password when requested.

Step 5: Select the hard drive you wish to reboot.

Step 6: Select “Reduced Security” and check the first option.

Select Reduced Security and check the first option. <br>

Step 7: Type in your password.

Step 8: Shut down and restart your mac.

Step 9: After restarting from recovery mode, open the system preferences and go to “Security & Privacy.

After restarting from recovery mode, open the system preferences and go to Security and Privacy

Step 10: Click the padlock symbol and hit the “Allow” Button.

Step 11: You will be asked to restart your mac one more time. Hit the restart button.

Last Step: Start using SecureSafe Desktop App.