FAQ

The Touch ID / Fingerprint Authentication login doesn’t work on my device, what can I do?

Questions about the mobile apps

For iPhone / iPad users:

To use Touch ID to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your device must have a Touch ID sensor (available on iPhone 5S or later models and iPad Air 2 or later models).
  • Your device must have iOS 8 or later installed.
  • The Touch ID feature must be activated to unlock the device..
  • Touch ID must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).

For Android phone users:

To use Fingerprint Authentication to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your Android device must have a fingerprint sensor.
  • The Fingerprint Authentication login for SecureSafe is only supported by devices with Android 6.0 (Marshmallow) or later installed.
  • The Fingerprint Authentication feature must be activated to unlock the device.
  • Fingerprint Authentication must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).