FAQ

Questions about the mobile apps

How can I activate and use the autofill function on an iPhone with iOS 12?

Please note that you need iOS 12 or higher on your iPhone in order to use SecureSafe's password autofill. Also, Face ID/Touch ID must be activated in the SecureSafe app settings for the feature to work.

Activate the autofill function

  1. From your iPhone, go to "Settings".
  2. Select "Passwords & Accounts".
  3. Then, select “Autofill Passwords”.
  4. From here, allow autofill by the SecureSafe app.

Use the autofill function for a web login

  1. From your iPhone, open any browser of your choice.
  2. Go to the login page of the web account you want to access.
  3. Select the username or password field.
  4. The correct username-password combination automatically appears for you to select.
  5. To prevent misuse, you’re prompted to identify yourself with either TouchID or FaceID.
  6. Your username and password are copied into the correct fields and you’re ready to log in.

Use the autofill function for an app login

If you wish to use autofill to log in to an app, open it and go to the login page, then follow the same steps as for a web login.


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How can I activate and use password autofill on an iPhone with iOS 10 / iOS 11?

Activate the autofill function

  1. Open a website (login page) in your web browser.
  2. Tap on the below symbol in the menu bar at the bottom of the screen:
  3. Tap on the "More" symbol on the far right-hand side:
  4. Activate SecureSafe. By doing this, SecureSafe will be saved in the pull-down menu.

Please be aware that Face ID/Touch ID must be activated in the SecureSafe settings in order for autofill to work.

Use the autofill function

  1. Open a website (login page) in your web browser.
  2. Tap on the below symbol in the menu bar at the bottom of the screen:
  3. Select SecureSafe from the list of available apps:
  4. Select the saved password entry. Now the username and password should be automatically copied into the login fields.

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How do I use "Login without internet connection"?

"Login without internet connection" enables SecureSafe mobile app users to access their stored passwords without internet access. In order to use this function, you must activate it while having internet access. Please be aware that you cannot create new passwords nor edit existing ones when using "Login without internet connection".

First, make sure you have set up "Login without internet connection". Follow these steps to do so:

  1. Open the SecureSafe mobile app and log in.
  2. Choose “Settings”.
  3. Go to "Login without internet connection".
  4. Activate "Passwords available without internet connection" by swiping the slider to the right.
  5. Log out to automatically create an encrypted copy of your passwords on your smartphone.

You can now log yourself in to your safe without internet connection. Follow these steps to do so:

  1. Open the SecureSafe mobile app so that you see the login screen.
  2. Before you log in, swipe the slider “Login without internet connection” to the right.
  3. Press the “Login” button to access offline mode.

Important

  • Password safe edits (e.g. change passwords, add new passwords) can only be done in online mode.
  • The encrypted copy of your passwords is updated after each login/logout in online mode.

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How can I activate and use the autofill function on an Android phone?

Activate autofill for Android

  • Log in to your SecureSafe app on your Android phone.
  • Go to “Settings”.
  • Activate “Fingerprint Login”.
  • Activate “Login without internet connection”.
  • Activate “Autofill service”.

Use autofill for Android

  • Open the app, which you want to log in to.
  • Activate the username field and choose “Check within SecureSafe”
  • You are asked to verify your identity via Fingerprint.
  • Now press the password entry that appear.
  • Your username and password will automatically be filled in to the correct fields.

Important:
You must have Android 8.0 or higher to use the autofill feature. Currently the feature is supported by a limited number of apps such as the Facebook and Twitter app. Amongst browsers, it is supported by Firefox Focus only. Please be aware that it is not up to SecureSafe but to the individual app / browser providers whether they support this feature or not.


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How do I edit a password category?

Currently, you cannot edit password categories you have already created. If you are not happy with a category, you must ensure that no passwords are assigned to it. This way it will automatically be deleted. You can then proceed to create a new category that suits your wishes.


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The Touch ID / Fingerprint Authentication login doesn’t work on my device, what can I do?

For iPhone / iPad users:

To use Touch ID to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your device must have a Touch ID sensor (available on iPhone 5S or later models and iPad Air 2 or later models).
  • Your device must have iOS 8 or later installed.
  • The Touch ID feature must be activated to unlock the device..
  • Touch ID must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).

For Android phone users:

To use Fingerprint Authentication to log in to your SecureSafe account, the following criteria must be fulfilled:

  • Your Android device must have a fingerprint sensor.
  • The Fingerprint Authentication login for SecureSafe is only supported by devices with Android 6.0 (Marshmallow) or later installed.
  • The Fingerprint Authentication feature must be activated to unlock the device.
  • Fingerprint Authentication must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard (on first login).

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