FAQ

How do I update the SecureSafe desktop app?

Questions about file synchronisation for PC and Mac

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.