FAQ

Questions about file synchronisation for PC and Mac

How can I prevent conflicted copies?

The best way to prevent conflicted copies is to create a “Currently under edit” folder. Before you start working on any document:

  1. Sync all files to check that no one else is working on the document.
  2. Move it to the “Currently under edit” folder.
  3. Sync this change so your team members know someone is working on the document.
  4. Edit the document as wished.
  5. Once done, move it back to its original folder and sync all changes.

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What are conflicted copies

When two people work on the same file at the same time, it is not possible to determine, which version is more current. To make sure no edits are lost, the SecureSafe desktop app will save both versions, but only sync one. The other version will be marked with a name, time stamp and the extension “conflicted copy”. It will only be saved locally on the computer of the person responsible for creating it. This means that if a file with the name extension “conflicted copy” appears on your computer, you are responsible for merging the two files. Alternatively, you can rename your file and it will be synced normally.

A conflicted copy is created if:

  • two people work on the same document simultaneously.
  • two people create a file with the same name in the same folder.
  • someone leaves a document open in a program with autosave on and another person starts working on it.

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How do I create a new encrypted sync folder?

  1. Open the SecureSafe Client.
  2. Choose "File Safe" from the menu.
  3. Click the tab “Synchronized folders”.
  4. Click the plus sign in the lower left-hand corner.
  5. Select the folder you would like to sync with your computer.
  6. The client will automatically suggest a path and name for your new folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked, then click “Next”.
  8. Check the box "Local encryption", then click "Save".
  9. Your encrypted folder is now created.

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How do I change an already synced folder into an encrypted folder?

  1. Log in to the SecureSafe Client.
  2. Choose the “File Safe” menu.
  3. Select the “Synchronized Folders” tab.
  4. To encrypt one of your existing folders, select it and remove it from the list by clicking the minus button in the lower left-hand corner.
  5. Now click the plus button in the lower left-hand corner and reselect the folder.
  6. The client automatically suggests that you create a copy of your previously synced folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked and click “Next” to continue. .
  8. Then activate “Local encryption” and click “Save”.
  9. Your locally encrypted folder is immediately set up and clearly marked with the word “Encrypted”.

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How do I disable access to encrypted files?

We recommend you disable access to your encrypted files whenever you are logged out of the SecureSafe client. In this video, we show you how.


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How can I rename a synced sub folder?

If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

  • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
  • Then log in to your online SecureSafe account via any browser.
  • Identify the folder you would like to rename.
  • Rename the folder directly in your online account.
  • Now identify the same folder on your PC/Mac and rename it.
  • Check that both folders have been renamed with the exact same name.
  • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.

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How to install the SecureSafe Client on a Mac?

  1. If you have a previous version of the SecureSafe Client installed on your computer, quit it and delete it from your applications folder.
  2. Go to www.securesafe.com/en/sync
  3. Download “SecureSafe for Mac”.
  4. Follow the wizard instructions to complete the installation.
  5. Be aware that on MacOS, you will be asked to install FUSE in order to enable the new local encryption feature.

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How to install the SecureSafe Client on a PC?

This video tutorial will show you how to install the SecureSafe Client to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.


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How can I restore a file that has been overwritten?

If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.


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How to uninstall the SecureSafe Client on a PC

  • Log in to the SecureSafe Client from your PC
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
  • Quit the SecureSafe Client (do not just log out, but right click the SecureSafe icon and choose “Quit”)
  • Proceed by deleting all the folders that have been created by the SecureSafe Client on your PC
  • You are now ready to uninstall the SecureSafe Client. To do so, go to the “Control Panel” of your PC
  • From here choose “Programs and features” and search for “SecureSafe” in the list
  • Once you have found the SecureSafe Client, right click it and choose “Uninstall”
  • Accept to uninstall the software and wait until the process is complete
  • To make sure that all settings from the SecureSafe Client are completely deleted from your computer, go to “This PC” and select your Local Disk (C:).
  • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below)
  • FAQs/SecureSafe-Client-Uninstall.png

    • If you used the option “Login automatically when SecureSafe starts” for the SecureSafe Client, then your credentials are stored in the registry. You can remove them by copy pasting the following text into Command Prompt and hitting enter: "reg DELETE HKCU\Software\DSwiss\securesafe"


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How to uninstall the SecureSafe Client on a Mac

  • Log in to the SecureSafe Client from your Mac
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item on the list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the item list is empty, log out of the SecureSafe Client
  • Proceed by deleting all the folders that have been created by the SecureSafe Client on your Mac
  • You are now ready to uninstall the SecureSafe Client
  • To make sure that all settings from the SecureSafe Client are completely deleted, download and install the tool AppZapper for free here: http://www.appzapper.com/ (you may also use other uninstall tools if preferred)
  • Once you have installed AppZapper, open it. From your applications folder, drag and drop you SecureSafe application to the AppZapper.
  • This will allow you to completely uninstall the SecureSafe Client including all hidden settings made by it


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Will my files still be saved in my SecureSafe if I delete them from the local folder?

All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".


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There are files/folders in my SecureSafe folders that aren't synced. Why might that be?

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

  • / (forward slash)
  • \ (backslash)
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • ä, ö, ü (German Umlauts)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

  • name begins with or ends with an empty space or tab
  • empty files (size 0 bytes)
  • folders and files with names that contain more than 128 characters
  • desktop.ini
  • thumbs.db
  • Thumbs.db
  • .ds_store
  • .thumbnails
  • .Temporary Items
  • .Trashes
  • .DS_Store
  • .Document Revisions-V100
  • .fseventd
  • .apdisk
  • .svn
  • .htaccess
  • .securesafe.*
  • .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.


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