FAQ

How can I reset my account if I forgot my password?

Questions about resetting the account

To reset your account, follow these steps:

  1. Find your recovery code document / PDF.
  2. Go to https://www.securesafe.com/app/#/recovery
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Recover credentials”.
  5. You can now specify a new password and regain access to your account.
  6. If it was enabled before, your 2-factor authentication is now disabled and you need to manually reactivate it.

NB. Please note that due to our strict security and privacy protection policies it is NOT possible for SecureSafe to reset your password nor can we send you a recovery code for your account. We simply do not store your password anywhere in our system and you recovery code can only be decrypted with your password. Without your password or recovery code, your data will therefore be irretrievably lost.