FAQ

How can I reset my account if I forgot my password?

Questions about Resetting the Account

To reset your account, follow these steps:

  1. Find your recovery code document.
  2. Go to https://www.securesafe.com/recover
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Recover Credentials”.
  5. You can now specify a new password and regain access to your account.

NB. If it was enabled before, your mTAN authentication is now disabled. Please note that it is NOT possible for SecureSafe to reset your password nor can we send you a recovery code for your account. Without your password or recovery code, your data will be irretrievably lost. For this reason, it is important that you keep the recovery code safe.