FAQ

I lost my mobile phone after activating 2-factor authentication. What do I do?

Questions about Login and Account Management

You have to reset your account using your recovery code. To do so, follow these steps:

  1. Find the PDF you have printed with your recovery code.
  2. Go to: https://www.securesafe.com/recover
  3. Enter the 36-digit recovery code as requested.
  4. Click “Recover Credentials”.
  5. You will now be able to reset your password and regain access to your SecureSafe.

Be aware that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can switch on 2-factor authentication again once you’re inside your safe.