FAQ

How can I redeem a voucher for a team safe?

Questions about login and account management

Please be aware that you can only redeem a team voucher using the old flash-based web interface (not the new HMTL5 interface).

To redeem a team safe voucher in the old flash-based web interface, please follow the below instructions.


If you have a SecureSafe and want to use your voucher to renew or upgrade an existing team safe:

  1. Log in to your SecureSafe from any browser (on a computer) here.
  2. Choose the team safe you want to renew.
  3. Then click "Settings" in the left hand side bar.
  4. Now choose "Prolong subscription".
  5. Put your voucher code into the field "Voucher (optional)".
  6. You will now be able to see the discount that your voucher entitles you to.
  7. If needed, adjust the number of member seats and months you need for the team safe.
  8. You can now click "Go to payment" to renew your team safe subscription.

If you already have a SecureSafe and want to use your voucher to open a new team safe:

  1. Log in to your SecureSafe from any browser (on a computer) here.
  2. Click the "+"-tab () to create a new team safe.
  3. A dialog box will open allowing you to put your voucher code into the field "Voucher (optional)".
  4. You will now be able to see the discount that your voucher entitles you to.
  5. If needed, adjust the number of member seats and months you need for the team safe.
  6. You can now click "Go to payment" to create your SecureSafe.

If you don't have a SecureSafe yet, use your voucher to create your first team safe:

  1. From a computer, go to https://www.securesafe.com/apps/teamsignup.html#
  2. Choose your team safe details by putting a team safe name, unique username, unique password etc. into the appropriate fields.
  3. Put your voucher code into the field "Voucher (optional)".
  4. You will now be able to see the discount that your voucher entitles you to.
  5. If needed, adjust the number of member seats and months you need for the team safe.
  6. Tick off the "I have read and agreed to the terms of service" box.
  7. You can then click "Go to payment" to create your team safe.