FAQ

How can I delete my account?

Questions about login and account management

If you are a SecureSafe account owner, you can delete your own account. To do so, follow these steps:

In the new BETA web interface (HTML5-based):
This feature is currently not available for the new HMTL5 web interface. To use it, please log in to the old web interface here.

In the old SecureSafe web interface (flash-based):

  1. Log in to your SecureSafe from your Mac/PC.
  2. First, you need to delete all your team safes. Click each team safe one by one.
  3. Choose the tab “Settings”.
  4. Choose “Delete team safe”.
  5. Once you have deleted all your team safe, click the "My account" button in the upper right hand corner of your screen.
  6. Choose the tab “Account" and click the button "Delete account".
  7. Confirm the irretrievable deletion of your account.

If you forgot your password, send us an email via this support contact form with a request that the account be deleted. Be aware that we can only help you delete your account if you provide us with your username, the email address you used when you created the account and some additional information that will enable us to verify that this is indeed your account.