FAQ

How can I delete my account?

Questions about Login and Account Management

If you are a SecureSafe account owner, you can delete your own account. First, you need to delete all your Team Spaces. To do so, follow these steps:

  1. Log in to your SecureSafe from your Mac/PC.
  2. Click each Team-Space one by one.
  3. Choose the tab “Settings”.
  4. Choose “Delete Team Space”.

Once you have deleted all your Team Spaces, you can delete your entire account. To do so follow these steps:

  1. From within the SecureSafe web app, click the "My Account" button in the upper right hand corner of your screen.
  2. Choose the tab “Account”.
  3. Click the button "Delete Account".
  4. Confirm the deletion of your account.

If you forgot your password, send us an email via this support contact form with a request that the account be deleted. Be aware that we can only help you delete your account if you provide us with your username and the email address you used when you created the account.