FAQ

How can I activate 2-factor authentication?

Questions about login and account management

To activate 2-factor authentication for your SecureSafe account, follow these steps:

In the new BETA web interface (HTML5-based):

  1. Log in to your SecureSafe account from any computer.
  2. Click your username in the upper right-hand corner of your screen.
  3. Choose “Settings” in the drop-down menu.
  4. Click the “Login & password” option.
  5. Choose “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

In the old SecureSafe web interface (flash-based):

  1. Log in to your SecureSafe account from any computer.
  2. Choose “My account” in the upper right-hand corner of your screen.
  3. Click the “Login & password” tab.
  4. Click on “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

Be sure to check that you have selected the correct country code and provided your current mobile number before you switch on 2-factor authentication. Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.