FAQ

How can I activate 2-factor authentication?

Questions about Login and Account Management

To activate 2-factor authentication in your account, follow these steps:

  1. Log in to your SecureSafe account from any computer.
  2. Choose “My Account” in the upper right-hand corner of your screen.
  3. Click the “Login & Password” tab.
  4. Click on “Secure login with username, password and SMS (mTan)” to activate 2-factor authentication.

Be sure to check that you have selected the correct country code and mobile number for your mobile when you switch on 2-factor authentication.

Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.