We need your email address and mobile number to be able to contact you in case the built-in Data Inheritance is activated in your SecureSafe. We contact you by email as well as via SMS to be absolutely sure that the activation of Data Inheritance can never be made against your will. Should an activation happen without your consent, you can stop it by logging in to your SecureSafe as usual.
Furthermore, we use your email address to inform you of updates and product news. You always have the option of declining to receive these emails from us.
You have to reset your account using your recovery code. To do so, follow these steps:
Be aware that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can switch on 2-factor authentication again once you’re inside your safe.
If you would like to upgrade your private SecureSafe account, follow these steps:
Please note, that you currently cannot renew your SecureSafe account from our Android/iOS apps. If you would like to renew your private SecureSafe account, follow these steps:
A standard login includes a username and a password. However, SecureSafe also offers paying customers the highly secure 2-factor authentication to further protect their account. With this method, a SMS containing an additional security code will be sent to your mobile every time you want to log in to your SecureSafe. Only with this code can you gain access to your account.
With 2-factor authentication, your data stays protected even if someone intercepts your username and your password, because access to your account also requires the additional security code that is sent to your phone.
Be aware that we cannot help you should you lose your phone after activating 2-factor authentication. The only means to regaining access to your account will be your recovery code. We therefore highly recommend that you print it out and hide it in a safe place.
NB: You will only need to enter the SMS code once on your smart phone. After that our app will use the SecureSafe innovation DoubleSec to make logging in to SecureSafe super easy.
If you have selected 2-factor authentication for your account, and you have no reception on your mobile, you cannot log in to your SecureSafe. You will have to try to get a signal from another location. If that does not work, you need to reset your account by using the recovery code.
This problem may be caused by several different circumstances. Here are some steps that may fix it:
If you are no longer able to log in to your account despite of several tries from different locations, you will have to reset your account using the recovery code in order to regain full access to it.
To activate 2-factor authentication in your account, follow these steps:
Be sure to check that you have selected the correct country code and mobile number for your mobile when you switch on 2-factor authentication.
Also be sure to print out your recovery code, which will be your ONLY way to regain access to your SecureSafe, should you lose your phone.
If you already have a SecureSafe, use the voucher to upgrade or renew your account:
If you don't have a SecureSafe yet, use the voucher to create a new account:
If you already have a SecureSafe and want to use your voucher to renew/upgrade an existing Team Space (or Team Space TRIAL):
If you already have a SecureSafe and want to use your voucher to open a new Team Space:
If you don't have a SecureSafe yet, use your voucher to create your first Team Space:
If you are a SecureSafe account owner, you can delete your own account. First, you need to delete all your Team Spaces. To do so, follow these steps:
Once you have deleted all your Team Spaces, you can delete your entire account. To do so follow these steps:
If you forgot your password, send us an email via this support contact form with a request that the account be deleted. Be aware that we can only help you delete your account if you provide us with your username and the email address you used when you created the account.