FAQ

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

• / (forward slash)
• \ (backslash)
• < (less than)
• > (greater than)
• : (colon)
• " (double quote)
• | (vertical bar or pipe)
• ? (question mark)
• * (asterisk)
• dot at the end of the filename (.)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

• name begins with or ends with an empty space or tab
• empty files (size 0 bytes)
• folders and files with names that contain more than 128 characters
• desktop.ini
• thumbs.db
• Thumbs.db
• .ds_store
• .thumbnails
• .Temporary Items
• .Trashes
• .DS_Store
• .Document Revisions-V100
• .fseventd
• .apdisk
• .svn
• .htaccess
• .securesafe.*
• .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.