FAQ


Questions about file synchronisation for PC and Mac

How do I update the SecureSafe desktop app?

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.
Cookies – please make your selection
Cookies
This website uses cookies to ensure you get the best experience on our website.

Essential cookies – essential for the use of the website
Off On
Preference cookies – enable the website to remember the user preferences of the user, such as language and region
Off On
Statistical cookies – anonymised gathering of information to evaluate the use of the website by the visitor
Off On