Questions about file synchronisation for PC and Mac


Questions about file synchronisation for PC and Mac

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.

From a Mac

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for macOS”.
  • Follow the wizard instructions to complete the installation.
  • You’ll be asked to install FUSE to enable our local encryption feature.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.

From a PC

  • Make sure to quit the SecureSafe desktop app on your computer.
  • Go to www.securesafe.com/en/downloads/
  • Download the latest “SecureSafe desktop app for PC”.
  • Follow the wizard instructions to complete the installation.
  • Once you’ve successfully completed the installation, open the SecureSafe desktop app to continue working with the new version.
  • In order to enable our local encryption feature, an upgrade of the so-called Dokan library system may necessary. If so, you’ll be asked to restart your PC after the installation.

Quicklink

When two people work on the same file at the same time, it is not possible to determine, which version is more current. To make sure no edits are lost, the SecureSafe desktop app will save both versions, but only sync one. The other version will be marked with a name, time stamp and the extension “conflicted copy”. It will only be saved locally on the computer of the person responsible for creating it. This means that if a file with the name extension “conflicted copy” appears on your computer, you are responsible for merging the two files. Alternatively, you can rename your file and it will be synced normally.

A conflicted copy is created if:

  • two people work on the same document simultaneously.
  • two people create a file with the same name in the same folder.
  • someone leaves a document open in a program with autosave on and another person starts working on it.

The best way to prevent conflicted copies is to create a “Currently under edit” folder. Before you start working on any document:

  1. Sync all files to check that no one else is working on the document.
  2. Move it to the “Currently under edit” folder.
  3. Sync this change so your team members know someone is working on the document.
  4. Edit the document as wished.
  5. Once done, move it back to its original folder and sync all changes.

When two people work on the same file at the same time, it is not possible to determine, which version is more current. To make sure no edits are lost, the SecureSafe desktop app will save both versions, but only sync one. The other version will be marked with a name, time stamp and the extension “conflicted copy”. It will only be saved locally on the computer of the person responsible for creating it. This means that if a file with the name extension “conflicted copy” appears on your computer, you are responsible for merging the two files. Alternatively, you can rename your file and it will be synced normally.

A conflicted copy is created if:

  • two people work on the same document simultaneously.
  • two people create a file with the same name in the same folder.
  • someone leaves a document open in a program with autosave on and another person starts working on it.

The best way to prevent conflicted copies is to create a “Currently under edit” folder. Before you start working on any document:

  1. Sync all files to check that no one else is working on the document.
  2. Move it to the “Currently under edit” folder.
  3. Sync this change so your team members know someone is working on the document.
  4. Edit the document as wished.
  5. Once done, move it back to its original folder and sync all changes.

Quicklink

  1. Open the SecureSafe Client.
  2. Choose "File Safe" from the menu.
  3. Click the tab “Synchronized folders”.
  4. Click the plus sign in the lower left-hand corner.
  5. Select the folder you would like to sync with your computer.
  6. The client will automatically suggest a path and name for your new folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked, then click “Next”.
  8. Check the box "Local encryption", then click "Save".
  9. Your encrypted folder is now created.
  1. Open the SecureSafe Client.
  2. Choose "File Safe" from the menu.
  3. Click the tab “Synchronized folders”.
  4. Click the plus sign in the lower left-hand corner.
  5. Select the folder you would like to sync with your computer.
  6. The client will automatically suggest a path and name for your new folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked, then click “Next”.
  8. Check the box "Local encryption", then click "Save".
  9. Your encrypted folder is now created.

Quicklink

  1. Log in to the SecureSafe Client.
  2. Choose the “File Safe” menu.
  3. Select the “Synchronized Folders” tab.
  4. To encrypt one of your existing folders, select it and remove it from the list by clicking the minus button in the lower left-hand corner.
  5. Now click the plus button in the lower left-hand corner and reselect the folder.
  6. The client automatically suggests that you create a copy of your previously synced folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked and click “Next” to continue. .
  8. Then activate “Local encryption” and click “Save”.
  9. Your locally encrypted folder is immediately set up and clearly marked with the word “Encrypted”.
  1. Log in to the SecureSafe Client.
  2. Choose the “File Safe” menu.
  3. Select the “Synchronized Folders” tab.
  4. To encrypt one of your existing folders, select it and remove it from the list by clicking the minus button in the lower left-hand corner.
  5. Now click the plus button in the lower left-hand corner and reselect the folder.
  6. The client automatically suggests that you create a copy of your previously synced folder. Simply click “Next” to continue.
  7. Leave the option “Automatic synchronization” checked and click “Next” to continue. .
  8. Then activate “Local encryption” and click “Save”.
  9. Your locally encrypted folder is immediately set up and clearly marked with the word “Encrypted”.

Quicklink

We recommend you disable access to your encrypted files whenever you are logged out of the SecureSafe client. In this video, we show you how.

We recommend you disable access to your encrypted files whenever you are logged out of the SecureSafe client. In this video, we show you how.


Quicklink

If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

  • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
  • Then log in to your online SecureSafe account via any browser.
  • Identify the folder you would like to rename.
  • Rename the folder directly in your online account.
  • Now identify the same folder on your PC/Mac and rename it.
  • Check that both folders have been renamed with the exact same name.
  • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.

If you want to rename any of your synced sub folders (folders with no SecureSafe icon on them) follow these steps:

  • On your PC/Mac, start by logging out of the SecureSafe Client (if you are logged in).
  • Then log in to your online SecureSafe account via any browser.
  • Identify the folder you would like to rename.
  • Rename the folder directly in your online account.
  • Now identify the same folder on your PC/Mac and rename it.
  • Check that both folders have been renamed with the exact same name.
  • Finish by logging in to the SecureSafe Client and it will synchronise the changes you have made instantaneously.

Quicklink

  1. If you have a previous version of the SecureSafe desktop app installed on your computer, quit it and delete it from your applications folder.
  2. Go to www.securesafe.com/en/downloads
  3. Click "Download OSX, MacOS".
  4. Follow the installation guide
  5. Be aware that on MacOS, you will be asked to install FUSE in order to enable the new local encryption feature.
  1. If you have a previous version of the SecureSafe desktop app installed on your computer, quit it and delete it from your applications folder.
  2. Go to www.securesafe.com/en/downloads
  3. Click "Download OSX, MacOS".
  4. Follow the installation guide.
  5. Be aware that on MacOS, you will be asked to install FUSE in order to enable the new local encryption feature.

Quicklink

This video tutorial will show you how to install the SecureSafe desktop app to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.

This video tutorial will show you how to install the SecureSafe desktop app to start synchronizing the files in your online SecureSafe account with dedicated SecureSafe folders on your PC and vice versa.


Quicklink

  • Log in to the SecureSafe desktop app from your PC
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
  • Quit the SecureSafe desktop app (do not just log out, but right click the SecureSafe icon and choose “Quit”)
  • Proceed by deleting all the folders that have been created by the SecureSafe desktop app on your PC
  • You are now ready to uninstall the SecureSafe desktop app. To do so, go to the “Control Panel” of your PC
  • From here choose “Programs and features” and search for “SecureSafe” in the list
  • Once you have found the SecureSafe desktop app, right click it and choose “Uninstall”
  • Accept to uninstall the software and wait until the process is complete
  • To make sure that all settings from the SecureSafe desktop app are completely deleted from your computer, go to “This PC” and select your Local Disk (C:).
  • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below)
  • If you used the option “Login automatically when SecureSafe starts” for the SecureSafe desktop app, then your credentials are stored in the registry. You can remove them by copy pasting the following text into Command Prompt and hitting enter: "reg DELETE HKCU\Software\DSwiss\securesafe".
  • Log in to the SecureSafe desktop app from your PC
  • Start by choosing „Sync all“ to make sure that all recent changes you have made to files have been synchronised to the SecureSafe web application (your online account)
  • Once the synchronisation is complete, choose the „File Sync Settings“ tab
  • Click each item in the sync folder list, then click the minus button at the end of the list to remove the item (items must be removed one by one)
  • Once the sync folder list is empty, you no longer synchronise any changes you make to local folders with the web application
  • Quit the SecureSafe desktop app (do not just log out, but right click the SecureSafe icon and choose “Quit”)
  • Proceed by deleting all the folders that have been created by the SecureSafe desktop app on your PC
  • You are now ready to uninstall the SecureSafe desktop app. To do so, go to the “Control Panel” of your PC
  • From here choose “Programs and features” and search for “SecureSafe” in the list
  • Once you have found the SecureSafe desktop app, right click it and choose “Uninstall”
  • Accept to uninstall the software and wait until the process is complete
  • To make sure that all settings from the SecureSafe desktop app are completely deleted from your computer, go to “This PC” and select your Local Disk (C:).
  • From here, search for the file "com.dswiss.securesafe.db3” and delete it (see image below)

Quicklink

All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".

All changes that you make to your local SecureSafe folder on your PC/Mac will be synchronised with your SecureSafe online. However, if you happen to delete a file by mistake, you can always retrieve it from the trash folder in your online SecureSafe account, which will keep a copy of all deleted files so long as you don't choose the option "Empty trash".


Quicklink

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

  • / (forward slash)
  • \ (backslash)
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • dot at the end of the filename (.)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

  • name begins with or ends with an empty space or tab
  • empty files (size 0 bytes)
  • folders and files with names that contain more than 128 characters
  • desktop.ini
  • thumbs.db
  • Thumbs.db
  • .ds_store
  • .thumbnails
  • .Temporary Items
  • .Trashes
  • .DS_Store
  • .Document Revisions-V100
  • .fseventd
  • .apdisk
  • .svn
  • .htaccess
  • .securesafe.*
  • .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.

If you experience that certain files or folders in your local folder aren't being synced to your SecureSafe, it may be because of one of the following issues:

You may have used an incompatible character in the files or folder name(s). Check to see if any of the following characters are used in a file or folder name and rename them if so:

  • / (forward slash)
  • \ (backslash)
  • < (less than)
  • > (greater than)
  • : (colon)
  • " (double quote)
  • | (vertical bar or pipe)
  • ? (question mark)
  • * (asterisk)
  • ä, ö, ü (German Umlauts)

Also note, that the following file types are ignored by the SecureSafe Client meaning they will not be synced to your SecureSafe:

  • name begins with or ends with an empty space or tab
  • empty files (size 0 bytes)
  • folders and files with names that contain more than 128 characters
  • desktop.ini
  • thumbs.db
  • Thumbs.db
  • .ds_store
  • .thumbnails
  • .Temporary Items
  • .Trashes
  • .DS_Store
  • .Document Revisions-V100
  • .fseventd
  • .apdisk
  • .svn
  • .htaccess
  • .securesafe.*
  • .*conflicted copy.*

Furthermore, if you exceed the storage limit for your SecureSafe, all files you add to your local SecureSafe folder after this point will not be uploaded to your safe.


Quicklink

If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.

If you overwrite a file, SecureSafe stores the old version of this file in the trash folder. You can recover deleted files and old versions of files from here at any time, as long as you do not empty the trash.


Quicklink

Here is how to install SecureSafe on a Mac running on the latest Apple Silicon M1 chip.

In November 2020, Apple introduced the new M1 Chip architecture, in which apps that rely on virtualization cannot be run. The SecureSafe Desktop App runs a virtual File System when in encrypted mode. Another prominent example of an app that uses a virtual File System is Parallels Desktop.

This is the reason SecureSafe uses FUSE, which is a system extension developed by a third-party developer named Benjamin Fleischer. There is still a bug, however, yet to be fixed by Apple, which can prevent the execution of third-party kernel extensions. Based on information provided by FUSE developer Benjamin Fleischer, this should change in the future. In the meantime, for those who run an M1 Mac, we have explained the workaround below. Follow these instructions and you will have no trouble using your favorite App on an M1 Mac.






Step 1: Go to System Preferences > Security & Privacy.


Go to System Preferences, Security and Privacy ​




Step 2: Click the padlock icon to make changes.Hit the “Enable System extension” button.


Click the padlock icon to make changes, hit the Enable System extension button ​




Step 3: Click on the shutdown button to restart your mac.


Click on the shutdown button to restart your mac ​




Step 4: Restart your Mac with reduced security. After the chime, press and hold the power button until you see the startup options. The startup options will then appear. Use “reduced security”. Go to Utilities > Startup Security Utility and select “Reduced Security”. Activate both checkboxes and hit OK. Select an admin user and click Next; then type in the password when requested.

Select an admin user and click Next; then type in the password when requested.


Restart your Mac with reduced security




Step 5: Select the hard drive you wish to reboot.


Select the hard drive you wish to reboot




Step 6: Select “Reduced Security” and check the first option.


Select Reduced Security and check the first option. <br>



Step 7: Type in your password.


Type in your password




Step 8: Shut down and restart your mac.


Shut down and restart your mac




Step 9: After restarting from recovery mode, open the system preferences and go to “Security & Privacy.


After restarting from recovery mode, open the system preferences and go to Security and Privacy




Step 10: Click the padlock symbol and hit the “Allow” Button.


Click the padlock symbol and hit the Allow Button.



Step 11: You will be asked to restart your mac one more time. Hit the restart button.


You will be asked to restart your mac one more time. Hit the restart button.




Last Step: Start using SecureSafe Desktop App.


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