FAQ


General questions

My account is locked, what should I do?

For security reasons, an account is locked temporarily if more than 10 consecutive failed login attempts have been made. You must wait for 30 minutes until your account is unlocked again. If you have enabled 2-factor authentication, you only have to wait 5 minutes for your account to be unlocked.

For security reasons, an account is locked temporarily if more than 10 consecutive failed login attempts have been made. You must wait for 30 minutes until your account is unlocked again. If you have enabled 2-factor authentication, you only have to wait 5 minutes for your account to be unlocked.

Cookies – please make your selection
Cookies
This website uses cookies to ensure you get the best experience on our website.

Essential cookies – essential for the use of the website
Off On
Preference cookies – enable the website to remember the user preferences of the user, such as language and region
Off On
Statistical cookies – anonymised gathering of information to evaluate the use of the website by the visitor
Off On