FAQ
General questions
I lost my mobile phone after activating 2-factor authentication. What do I do?
You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:
- Find the PDF or printed document with your recovery code.
- Go to https://app.securesafe.com/app/#/recovery
- Enter the 36-digit recovery code as requested.
- Click “Recover credentials” and reset your password.
- You can now regain access to your SecureSafe.
Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.
You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:
- Find the PDF or printed document with your recovery code.
- Go to securesafe.com/app/#/recovery
- Enter the 36-digit recovery code as requested.
- Click “Recover credentials” and reset your password.
- You can now regain access to your SecureSafe.
Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.
