FAQ


General questions

I lost my mobile phone after activating 2-factor authentication. What do I do?

You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:

  1. Find the PDF or printed document with your recovery code.
  2. Go to https://app.securesafe.com/app/#/recovery
  3. Enter the 36-digit recovery code as requested.
  4. Click “Recover credentials” and reset your password.
  5. You can now regain access to your SecureSafe.

Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.

You can deactivate 2-factor authentication by using your recovery code. To do so, follow these steps:

  1. Find the PDF or printed document with your recovery code.
  2. Go to securesafe.com/app/#/recovery
  3. Enter the 36-digit recovery code as requested.
  4. Click “Recover credentials” and reset your password.
  5. You can now regain access to your SecureSafe.

Please note that the system automatically disables 2-factor authentication when you use your recovery code to access your account. You can manually reactivate this function.

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