FAQ

I forgot my username! What can I do?

General questions

We recommend that you log in to the email account that is connected to the email address you used to create your SecureSafe. Search for “SecureSafe welcome” and you are likely to find the welcome email that we sent you when you created your SecureSafe. This email will contain your username.

If you can't find this email, we recommend that you use your recovery code to regain access to your SecureSafe. There will be instructions on how to use the recovery code on the PDF you printed out with the code. If you follow these, you will get your username.

If you have neither your welcome email, nor your recovery code, please contact our support team via this contact form.