FAQ

How can I reset my account if I forgot my password?

General questions

To reset your account, follow these steps:

  1. Find your recovery code document / PDF.
  2. Go to securesafe.com/recover.
  3. Enter your 36-character recovery code into the appropriate fields.
  4. Click “Recover credentials”.
  5. You can now specify a new password and regain access to your account.

Please note that 2-factor authentication is automatically disabled when you reset your password and you'll need to manually reactivate it.

Due to our zero knowledge system architecture it is NOT possible for SecureSafe to reset your password nor can we send you a copy of your unique recovery code. We simply do not store your password anywhere in our system. Without your password or recovery code, your data will therefore be irretrievably lost.