To reset your account, follow these steps:
Please note that 2-factor authentication is automatically disabled when you reset your password and you'll need to manually reactivate it.
Due to our zero knowledge system architecture it is NOT possible for SecureSafe to reset your password nor can we send you a copy of your unique recovery code. We simply do not store your password anywhere in our system. Without your password or recovery code, your data will therefore be irretrievably lost.